IDFC FIRST Bank—Customer Service Manager-Loan Centre

Job description

Description: Job Requirements Job Description Job Title –Customer Service Manager - Loan Center Business Unit - Retail Banking Function - Customer Experience Job Purpose: The primary responsibility is to esure all the customers are attended to and resolution is given within defined TAT Roles & Responsibilities: '1. Productivity 2. Maintaining Service Quality 3. Average Handling Time 4. First Contact Resolution 5. Maintaining TAT for all customer requests 6. Xsell 7. Channel MIgratioin to alternate channels Educational Qualifications: Graduate - Any Post Graduate - Any Experience: NA Skills: customer service, loan processing, tat management, first contact resolution, service quality assurance, channel management, conflict resolution, record keeping, service quality management, social media monitoring, complaint resolution management, personal branding, customer satisfaction, problem solving, learning agility, financial analysis, productivity improvement, upselling, developing people, communication & influence, account management, customer support, attention detail, digital literacy, credit evaluation, call handling, cross selling, call handling metrics & service quality, empathy