Zensar Technologies—MICROSOFT D365 FIELD SERVICE - SUPPORT

Job description

Description: Join our team as a Senior D365 Field Service Developer & Functional Consultant and make a significant impact on our clients' field service operations. You'll lead the design and development of end-to-end Field Service processes, leveraging your expertise in Microsoft Dynamics 365 Field Service. This role offers an exciting opportunity to work with cutting-edge technologies and contribute to the technical and functional aspects of our projects. Requirements: - 6-10 years of experience, including 4+ years in D365 CE/Field Service delivery. - Expertise in Dynamics 365 Field Service, Dataverse, Power Apps, Power Automate, and Azure services. - Proficiency in C# (.NET) Plugins, JavaScript/TypeScript, PCF, and Azure API development. - Knowledge of ALM/DevOps practices, Azure DevOps tools, and solution management. - Strong consulting skills, including process mapping and stakeholder communication. - Domain knowledge of field operations, service contracts, and SLAs. - Experience with Connected Field Service, Dynamics 365 Customer Service, and ERP integration is preferred. - Hands-on experience with Field Service Mobile customizations is an asset. - Familiarity with Power BI reporting and data migration tools is beneficial. - Certifications in Microsoft Dynamics 365 Field Service, Power Platform, and Azure are desirable. Responsibilities: - Lead requirements discovery workshops for work orders, incident types, and service tasks. - Design comprehensive field service processes, including work order management and scheduling. - Configure D365 Field Service components: Universal Resource Scheduling, Schedule Board, Assets & Locations, and more. - Define and manage test strategies, author user stories, and lead UAT and training sessions. - Work with stakeholders to define KPIs and build operational dashboards. - Extend D365 CE/Field Service with Plugins, Custom Workflow Activities, and JavaScript/TypeScript. - Build Power Automate flows and create Power Apps for customization. - Develop REST-based integrations with ERP and IoT platforms using Azure services. - Implement Connected Field Service patterns and design security models with Azure DevOps.