Kyndryl—Lead, Marketing Operations

Job description

Description: Who We Are At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive. The Role Your role As a Marketing Operations Specialist, you will strengthen how marketing plans are governed, measured, and executed by bringing structure, clarity, and discipline to marketing operations. Your role will focus on enabling marketers to work effectively through clear processes, reliable data, and strong coordination with Finance, HR, Procurement, and other partners. Success in this role is demonstrated by improved visibility into marketing performance, smoother operational workflows, and marketing teams spending more time on high value work and less time on manual coordination. What you will do •Support the marketing operating model by maintaining and improving processes that enable planning, execution, and measurement •Track and manage marketing budgets, forecasts, and actuals in partnership with Finance to ensure accuracy and transparency •Maintain marketing management systems, tools, and workflows to support campaign execution and reporting •Produce regular performance and operational reports that help marketing leaders make informed decisions •Support resourcing and capacity planning activities to align marketing priorities with available skills and demand •Apply business controls and governance practices to ensure compliance with internal standards •Partner with cross functional teams including Finance, Human Resources, and Procurement to resolve operational dependencies •Identify opportunities to simplify processes, reduce manual effort, and improve the effectiveness of marketing operations Who You Are Required skills and experience •Experience working in marketing operations, marketing analytics, or a related operational role •Hands on experience with budget tracking, forecasting, or financial coordination in a marketing environment •Experience supporting or maintaining marketing systems, tools, or operational workflows •Ability to translate data into clear reports, dashboards, or summaries for stakeholders •Experience working cross functionally with teams such as Finance, HR, or Procurement •Strong attention to detail when managing processes, data, and controls •Ability to manage multiple priorities and deliver work against defined timelines Preferred skills and experience •Experience supporting global or multi region marketing teams •Familiarity with marketing performance measurement and operational KPIs •Experience contributing to process improvement or operational transformation initiatives •Exposure to marketing automation, CRM, or reporting platforms Being You The “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply. We believe in growth, and we’re excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging — being a valued, respected, trusted member of the team — is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That’s The Kyndryl Way. What You Can Expect Your career with us isn’t just a job—it’s an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health—because we know that when you feel your best, you do your best. From your very first day, you’ll dive into impactful work that powers the systems our customers rely on every day. You won’t just contribute—you’ll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth. We’re here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you’ll have everything you need to thrive and evolve. You’ll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities—from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you’ll be part of a culture that values empathy, restless learning, and a devotion to shared success. We want you to thrive here—and we’re committed to helping you do just that. Ready to make an impact? Join us and help shape what’s next. Get Referred! If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.