Adobe—Workfront Competency manager

Job description

Description: About the Role We are looking for a people leader who can elevate and scale a well-established Workfront practice at Adobe. This is a mature, scaled competency covering implementation, consulting, architecture, and delivery, and the focus here is on raising the bar across all of it. The right person develops talent, embeds AI into how the team works, holds a high standard on delivery quality, and represents the practice with credibility to customers and senior stakeholders. If you are as energised by building people and culture as you are by driving efficiency and business impact, this role is for you. What You'll Do - Lead, mentor, and grow a diverse team of Workfront practitioners across implementation, consulting, and architecture, owning their performance, development, and career progression - Execute competency initiatives that keep the practice sharp on Workfront platform developments, AI automation, and content supply chain trends - Own the full competency cycle, defining skill frameworks, assessing proficiency gaps, and building targeted development plans to close them - Champion AI adoption across the practice, identifying opportunities to embed AI tools into delivery workflows, knowledge management, and day to day operations to drive measurable efficiency gains - Own delivery quality standards across the practice, establishing review mechanisms, feedback loops, and accountability structures that ensure consistently high customer outcomes - Drive delivery excellence through playbooks, best practices, and reusable frameworks that raise quality and consistency across every engagement - Act as a thought leader internally and externally, representing the Workfront practice in customer conversations, industry forums, and strategic initiatives - Partner with pre-sales, delivery, and product teams to connect practice capabilities with market demand and commercial outcomes - Maintain awareness of delivery health, utilisation, and customer satisfaction metrics, escalating and course correcting where needed What You Bring - 10 to 12 years overall with 4 to 5 years in people leadership or practice management within a consulting or services organisation - Background in enterprise technology consulting, work management platforms, or professional services, enough to lead a diverse technical practice with credibility - Proven experience managing performance, career development, and team culture at scale across mixed roles and seniority levels - Experience building or scaling skill frameworks and competency models within a mature practice - Track record of driving quality improvement and operational efficiency initiatives within a delivery or consulting organisation - Working knowledge of Workfront or similar work management platforms, deep expertise is not required but platform familiarity matters - Genuine enthusiasm for AI, both as a delivery accelerator and as a tool for competency building and talent development - Comfortable engaging at senior stakeholder and customer levels with strong executive communication skills - Exposure to Content Supply Chain or Martech is a plus - Bachelor's degree required Location Bangalore preferred. Regular engagement with global stakeholders and occasional customer travel. About Adobe Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe’s industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity. Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We’re on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours. Let’s Adobe together At Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our values and culture, focus on people, purpose and community, Adobe for All, comprehensive benefits programs, the stories we tell, the customers we serve, and how you can help us advance our mission of empowering everyone to create. Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic. Learn more. Adobe aims to make our Careers website and recruiting process accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com. AI Use Guidelines for Interviews: Our interviews are designed to reflect your own skills and thinking. The use of AI or recording tools during live interviews is not permitted unless explicitly invited by the interviewer or approved in advance as part of a reasonable accommodation. If these tools are used inappropriately or in a way that misrepresents your work, your application may not move forward in the process. At Adobe, we empower employees to innovate with AI — and we look for candidates eager to do the same. As part of the hiring experience, we provide clear guidance on where AI is encouraged during the process and where it’s restricted during live interviews. See how we think about AI in the hiring experience. Skills: workfront platform management, people leadership, ai adoption, competency model development, performance management, talent development, content supply chain, process improvement, quality improvement, stakeholder management, executive communication, playbook development, best practice implementation, customer satisfaction metrics, consulting, practice management, content management systems, martech