Birlasoft—Service Now Developer SPM- Subcontractor- 5A

Job description

Description: Area(s) of responsibility .Role Titles • ServiceNow SPM Developer / Senior Developer Responsibilities Core SPM Functions • Implement and configure ServiceNow Strategic Portfolio Management (SPM) modules. • Configure and enhance Strategic Planning, Innovation and Demand Management, Portfolio Planning, Project and Program Management, Resource Management, Financial Planning, Timecard Management, Benefits Realization, and Enterprise Agile Planning. • Implement scoring, prioritization, demand-to-project conversion, project templates, status reporting, resource allocation, capacity planning, cost and benefit plans, and planning-item workflows. • Configure Strategic Planning Workspace, Project Workspace, Portfolio Planning Workspace, dashboards, reports, and role-based user experiences. • Integrate ServiceNow SPM with Jira, Azure DevOps, ERP and financial systems, HR platforms, and other enterprise applications using Integration Hub and REST/SOAP APIs. Development & Customization • Develop workflows, flows, subflows, reusable actions, business rules, script includes, client scripts, UI policies, UI actions, data policies, notifications, scheduled jobs, and access controls. • Develop scoped applications and upgrade-safe enhancements using ServiceNow platform best practices. • Configure UI Builder experiences, forms, tables, fields, workspaces, reports, and Performance Analytics components. • Develop and support import sets, transform maps, webhooks, MID Server integrations, and Integration Hub spokes. • Prepare technical designs, configuration workbooks, unit-test evidence, deployment instructions, release notes, and support documentation. • Perform code reviews, defect resolution, performance optimization, regression support, deployment, and hypercare. AI, Now Assist & Agentic Automation • Configure and test Now Assist for SPM capabilities for summarization, demand creation and refinement, similar-demand identification, planning-item assistance, project and portfolio insights, goal insights, and story generation. Required Skills & Experience Technical Skills • 4+ years of ServiceNow development experience, including 2+ years of hands-on SPM implementation or enhancement experience. • Proficiency in JavaScript, Glide APIs, Flow Designer, Integration Hub, Script Includes, Business Rules, Client Scripts, UI Policies, ACLs, and scoped applications. • Hands-on experience with SPM data models, workspaces, reports, dashboards, import sets, transform maps, and REST/SOAP integrations. • Understanding of source control, update sets or application repository, Automated Test Framework, release management, and upgrade-safe development. • Exposure to generative AI, prompt engineering, AI skills or agents, output evaluation, and human-in-the-loop workflow design. Certifications • ServiceNow Certified System Administrator (CSA) • Certified Application Developer (CAD) • Certified Implementation Specialist (CIS) – Strategic Portfolio Management preferred • Micro-certifications in Flow Designer, Integration Hub, Automated Test Framework, UI Builder, or relevant AI capabilities preferred • ITIL Foundation or Agile/Scrum certification preferred