PhonePe—HR Business Partner - Premium Accounts

Job description

Description: Headquartered in India, its flagship product, the PhonePe digital payments app, was launched in Aug 2016. As of April 2025, PhonePe has over 60 Crore (600 Million) registered users and a digital payments acceptance network spread across over 4 Crore (40+ million) merchants. PhonePe also processes over 33 Crore (330+ Million) transactions daily with an Annualized Total Payment Value (TPV) of over INR 150 lakh crore. PhonePe’s portfolio of businesses includes the distribution of financial products (Insurance, Lending, and Wealth) as well as new consumer tech businesses (Pincode - hyperlocal e-commerce and Indus AppStore Localized App Store for the Android ecosystem) in India, which are aligned with the company’s vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services. At PhonePe, we go the extra mile to make sure you can bring your best self to work, Everyday!. And that starts with creating the right environment for you. We empower people and trust them to do the right thing. Here, you own your work from start to finish, right from day one. PhonePe-rs solve complex problems and execute quickly; often building frameworks from scratch. If you’re excited by the idea of building platforms that touch millions, ideating with some of the best minds in the country and executing on your dreams with purpose and speed, join us! Role Overview As the HRBP, you will manage the end-to-end employee lifecycle and drive HR deliverables for a sales business unit of 700+ employees. You will work closely with regional sales teams to align HR initiatives with sales targets, manage employee relations, and improve retention. Key Responsibilities - Business Partnering: Act as the primary HR point of contact for frontline sales executives and people managers to drive workforce productivity and solve daily operational issues. - Talent Acquisition & Onboarding: Work closely with the recruitment team to manage high-volume hiring pipeline for the sales ecosystem and ensure a seamless, legally compliant onboarding experience. - Performance Management: Anchor the the Performance Improvement Plan (PIP) process for frontline sales executives, and coach first-line managers on driving team targets. - Retention & Grievance Management: Analyze attrition data, identify flight risks, and implement proactive retention strategies. Handle disciplinary actions and compliance/ethics cases swiftly. - Employee Engagement: Design and execute ground-level engagement initiatives to maintain high morale across a large, distributed workforce. - Education: MBA in HR is required. - Experience: 2–4 years of core experience. Prior Sales HRBP or Field HR experience is preferred. - Industry Background: Experience in a startup, retail, or fast-paced fintech setup is highly preferred. - Core Skills: Strong execution skills, capability to handle tough employee conversations, coaching, and data-driven problem-solving.