PhonePe—Specialist, People Experience

Job description

Description: PhonePe Limited (Formerly PhonePe Private Limited) is a technology company that builds digital platforms for Payments, Digital Distribution Services and Financial Services. Headquartered in India, the PhonePe digital payments app was launched in 2016. As of April 2026, PhonePe has over 70 Crore life-till-date registered users and a digital payments acceptance network spread across over 5 Crore merchants. PhonePe’s products and services include Consumer Payments (including Digital Distribution Services), Merchant Payments, Lending and Insurance Distribution services, and New Platforms, which comprise Share.Market (stock broking and mutual funds distribution platform), and Indus Appstore (Android-based mobile app marketplace). Culture: At PhonePe, we go the extra mile to make sure you can bring your best self to work, Everyday!. And that starts with creating the right environment for you. We empower people and trust them to do the right thing. Here, you own your work from start to finish, right from day one. PhonePe-rs solve complex problems and execute quickly; often building frameworks from scratch. If you’re excited by the idea of building platforms that touch millions, ideating with some of the best minds in the country and executing on your dreams with purpose and speed, join us! We are seeking a Specialist – People Experience to join our HR team in Bengaluru. In this role, you will be responsible for managing critical touchpoints throughout the employee lifecycle, including offer management, seamless onboarding, background verification (BGV), benefits administration, and offboarding processes. The ideal candidate will demonstrate exceptional attention to detail in managing large datasets and ensuring continuous audit readiness through documentation and process compliance. Key Responsibilities: - Review and release the candidate offers upon validation of required details ; Verify supporting documents uploaded by the Recruitment team prior to releasing the offer. - Onboarding the new hires in the HRMS by validating the new hire forms and activating them. - Manage the BGV process by coordinating with external vendors to ensure initiations and closures meet defined Turnaround Times ; Follow up with HR Business Partners to resolve documentation discrepancies or obtain clarifications during the process - Execute exit processes for employees ensuring compliance with internal SOPs and Turnaround Times - Manage various employee benefit programs, such as car leasing, long service awards,learning assistance programs, etc. - Maintain HR dashboards and trackers and ensure all processes are "audit-ready" at any given time, adhering to internal quality standards and external labour law mandates. - Bachelor’s degree in Human Resources, Social Work, or related field with 1 to 2 years of relevant experience in HR Operations (preferably in start up environment) - Proficient in MS Excel (VLOOKUPs, Pivot Tables) to manage large employee databases and perform reconciliations. - High attention to detail, organizational skills, and process compliance - Structured work practices and strong service orientation to ensure task completion within defined TATs. - Should be able to handle sensitive and confidential employee data. PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles) Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy Our inclusive culture promotes individual expression, creativity, innovation, and achievement and in turn helps us better understand and serve our customers. We see ourselves as a place for intellectual curiosity, ideas and debates, where diverse perspectives lead to deeper understanding and better quality results. PhonePe is an equal opportunity employer and is committed to treating all its employees and job applicants equally; regardless of gender, sexual preference, religion, race, color or disability. If you have a disability or special need that requires assistance or reasonable accommodation, during the application and hiring process, including support for the interview or onboarding process, please fill out this form. Read more about PhonePe on our blog. Life at PhonePe PhonePe in the news