PhonePe—HRBP, MBU

Job description

Description: Headquartered in India, its flagship product, the PhonePe digital payments app, was launched in Aug 2016. As of April 2025, PhonePe has over 60 Crore (600 Million) registered users and a digital payments acceptance network spread across over 4 Crore (40+ million) merchants. PhonePe also processes over 33 Crore (330+ Million) transactions daily with an Annualized Total Payment Value (TPV) of over INR 150 lakh crore. PhonePe’s portfolio of businesses includes the distribution of financial products (Insurance, Lending, and Wealth) as well as new consumer tech businesses (Pincode - hyperlocal e-commerce and Indus AppStore Localized App Store for the Android ecosystem) in India, which are aligned with the company’s vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services. We are seeking an Associate Manager, HRBP to join our Human Resources team in Noida, India. In this role, you will serve as a strategic business partner to our organization, providing comprehensive HR support and guidance to business units. You will be instrumental in driving HR initiatives, supporting employee relations, and ensuring organizational compliance with HR policies and practices. This position offers the opportunity to make a meaningful impact on our organizational culture and employee experience while working collaboratively with cross-functional teams. - Partner with business unit leaders to understand organizational needs and develop tailored HR strategies and solutions - Provide expert HR consultation to managers on employee relations matters, performance management, and policy interpretation - Support the full employee lifecycle, including recruitment, onboarding, development, and offboarding processes - Facilitate conflict resolution and handle sensitive employee relations issues with professionalism and confidentiality - Conduct performance review cycles and provide guidance to managers on effective feedback and development conversations - Ensure compliance with HR policies, procedures, and applicable labor laws - Analyze HR metrics and data to identify trends, provide insights, and recommend process improvements - Support talent management initiatives, including succession planning and career development programs - Maintain accurate HR documentation and records while ensuring data confidentiality - Participate in HR projects and change management initiatives to support organizational objectives - Conduct training sessions and workshops on HR policies, compliance, and best practices **Required Qualifications:** - 3-5 years of professional experience in Human Resources, with at least 2 years in an HRBP or similar business partnering role - Strong knowledge of HR practices, employment law, and talent management principles - Excellent communication and interpersonal skills with the ability to build relationships across all organizational levels - Proficiency in HR information systems and Microsoft Office applications - Strong organizational and time management skills with the ability to manage multiple priorities - Problem-solving ability and sound judgment in handling confidential and sensitive matters - Demonstrated understanding of Indian labor laws and employment regulations **Preferred Qualifications:** - Experience working in a multi-site or matrix organizational structure - Proficiency in HR analytics and data analysis - Experience facilitating training programs and workshops - Knowledge of change management principles and practices - Certification in HR (such as SHRM-CP, CIPD, or equivalent) - Experience with employee engagement and organizational development initiatives PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles) - Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance - Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System - Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program - Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy - Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment - Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy