Honeywell—Cust Exp Specialist

Job description

Requirements: Skills Required: - Any Graduate with minimum 2 years of experience. - Highly adaptable and able to learn new technologies quickly. - Encourage & Follow Honeywell Behavior/policies. - SAP- Order Management - Salesforce | SAP | Excel | Case Management Responsibilities: - Processes orders/Billing, prepares correspondence, and fulfills customer needs to ensure customer satisfaction. - Develops and maintains positive customer relations. - Coordinates with various functions within the company to ensure customer requests are handled appropriately and in a timely manner. - Substantially impacts the relationship between Honeywell and the customer. - Process Day to Day Order/Billings/PR - Clear Backlogs. - O2C knowledge - Respond to Customer Queries and Claims (non-Disputes). - Collaborate with different cross functions for Customer Resolutions and Process Improvement. - Work with Dispute Team to manage the disputes