Mahindra & Mahindra—Dy. Manager EV

Job description

Description: Responsibilities & Key Deliverables Service level adherence: Completion of survey, installation and customer complaint with defined SLA. Network & Process Development Network Setup: Establish and operationalize the EV service network across assigned regions. Dealer Enablement: Strengthen service systems, processes, and inventory management (chargers, spares) at Dealerships. App Utilization: Drive effective utilization of the DMS (Dealer Management System) and Service apps. Technical Support & Troubleshooting Issue Resolution: Resolve product concerns and field issues quickly through both remote support (phone/social media) and on-site physical intervention. Root Cause Analysis: Analyze field failures, troubleshoot issues, and coordinate with the Charger OEM and Central team for rapid resolution. Bulletins & Training: Manage technical literature, distribute Technical Service Bulletins, and develop customized training for the field team. Customer, Dealer, & Stakeholder Management Stakeholder Coordination: Liaise seamlessly with Sales & Service teams at Auto Dealership and organization’s Dealerships, and AO/RO/ZO levels. B2B / B2C Consultation: Act as a consultant and immediate solution provider, building strong relationships with customers, dealers, and the internal service team. External Approvals: Interact with RWAs (Resident Welfare Associations) and DISCOMs regarding power approvals and installation safety. Warranty & Operations Warranty Administration: Administer and monitor warranty policies and data. Identify trends to control and reduce overall warranty costs. DMS Monitoring: Oversee DMS service calls, track service level agreements (SLAs), and coordinate with field teams on site surveys, installation, and commissioning. Benchmarking: Understand market competition and benchmark best practices in charger installation, service, and O&M processes. Experience 4 to 6 years with at least 2 years in EV charging management Industry Preferred WV Charging Qualifications Bachelor degree or Diploma in electrical or electronics General Requirements Ready to do extensive doemstic travel Our commitment to Diversity, Equity, and Inclusion Yes