Bajaj Auto—L4 - Central Operations - MH - Akurdi - BACL

Job description

Description: Job Description L4 – Central Operations Designation EXEC MGR Department Central Operations Level L4 Employment Type Full-time Location Pune Reporting Manager Title ASST MGR Language Marathi, Hindi and English Travel No Academic Qualification Any Graduate Work Experience Minimum 2 years of relevant experience Domain Knowledge (Preferable) NBFC, Banking and BFSI Key Responsibilities - End to End handling of iCRM Closures - Coordination with customers for end-to-end resolution - Coordination with departments and sharing of RCA - Process improvement - Monitoring quality of the closures in iCRM Key Skills Required Technical Skills: - Customer centric attitude - Excellent communication skills - Coordination skills - Team and coordination skills Key Performance Indicators - Resolution of customer escalations & Complaints within TAT - RCAs and Improvement in the processes to control escalations - Improvement in customer request resolution % Additional Role Details Work-Schedule 5 Days/week Hiring Local/Pan-India Candidates (On company policy) Additional Comment (if any) -