Standard Chartered—AVP, Engineering Lead, WRB Tech

Job description

Description: Job Summary Experienced Technology Delivery professional who manages the successful technical delivery of products. A skilled technology expert who works across multiple squads or hives for delivery of complex Features, Epics & Releases. Key Responsibilities • Deliver solution intent and application designs, produce clear and comprehensive design and solution intent documents. • Support business in appropriate sequencing of the backlog, refinement, and rationalization through a technical lens. • Oversee the implementation of microservices architecture where applicable • Design APIs and ensure they are secure, scalable, and well-documented according to standards • Manage and mitigate technical risks in the delivery. • Present Solutions to the architecture review forum. • Architecture Review Forum: 4 statements that requires PO's attestation (part of LuW): • In submitting this initiative for approval at the QPR, I attest that I have started or completed these requirements • Where I have started but not completed these requirements, this is in accordance with the requirements from the risk group • Where I have not started, I have received dispensation from the respective risk group(s) to proceed without fulfilling the requirements, in part or in full • Where I have not received dispensation, I have received approval from the QPR Coordinator to submit this initiative into the proposed backlog for approval" • Align with technology architects on the target solution design to minimize technical debt. • Align technical solutions and the applications with established security control requirements, ensuring compliance and risk mitigation to avoid potential penalties • Collaborate with Security Champions to identify and implement the necessary security controls tailored to the specific delivery or process. Identify Applicable Security controls by engaging with Security Champs • Review and approve the chapter 1 & 2 of the Solution Intent within the eSDLC framework before it proceeds to Domain or Country Architect approval. • Technology Governance: • Comply with System Delivery controls and attest for it with every (technical) release to production • The controls cover: Requirements, Architecture (see Architecture Review Forum below), Security (see Cyber Security Services below), Development, Testing, IT Resilience, Service Level Management, Tech Operations & Support, Release Management, SW Configuration Management • Complete comprehensive security impact assessments to ensure compliance with governance requirements and mitigate potential risks. • Ensure compliance with bank compliance guidelines & standards (e.g., data protection), address tech compliance (ESDLC) requirements throughout the delivery lifecycle • Perform solution sizing, design detailed technological solutions for platforms, applications, or collections of applications • Collaborate with IT Change and Release Managers to develop strategic delivery and release plans with technical dependencies. • Proactively identify cross-hive or squad dependencies and risks, and develop mitigation plans to address them without waiting for formal planning sessions. • Develop change implementation, release plans, and run books with technical dependencies, aligning all partners with support from the squad and architect. • Regularly reviews squad metrics on Predictability, Quality, Squad Sentiment and supports the team to better value delivery. • Work with chapters to promote quality engineering, technical craftsmanship and drive solution standardization and service reusability. • Develop and drive application strategy and roadmap in collaboration with the Subdomain Tech Lead. • Ensure the technical consistency of solutions in the Hive with the business architecture, technology architecture and enterprise technology standards. • Execute the Hive’s product vision with the Chief Product Owner. • Communicate technical feasibility and constraints, articulate clear explanation of technical issues to stakeholders • Contribute to technical innovation and share knowledge within the engineering community. • Stay updated on emerging technologies, lead internal workshops and seminars, encourage team participation in innovation initiatives • Influence prioritization for technology backlog and strategic initiatives. • Incorporate considerations of technical debt into the roadmap alongside customer outcomes, ensuring a balanced approach to long-term sustainability. • Align detailed technical solutions with strategic roadmaps, long-term architecture and product/platform vision and with overall organization's technology direction and standards • Support the squad in clearly slice the back log into independently shippable experience for customers and responsible for technical delivery and technical excellence across the squads. • Identify and address technical and design dependencies to enhance the speed and quality of delivery, ensuring smooth delivery. • Accountable to work with technical counterparts to mitigate technical debt and balance risk, and regulatory items with new features, functionality, or changes to keep the cost of change low. • Responsible to work in partnership with technology to ensure a balance of functional and non-functional requirements are represented in the backlog and that there is an approach to mitigate or avoid technical debt. • Lead the squad in defining both functional and non-functional requirements, ensuring critical aspects like API response times and overall system performance are met. • Act as an expert for resolving technical and design issues. • Drive an accountable and sensible technical direction to build reusable, scalable and interoperable solutions that integrate with existing investments. • Collaborate with vendors to integrate vendor deliverables with internal systems and resolve any issues impacting delivery. • Drive POC or RFP and vendor evaluation exercise along with PO to ensure SCB technical standards are evaluated. • Create and manage the E2E Implementation architecture with very strong knowledge in Contact Center Telephony Platform solutions architecture, customization, configuration, integration, coding, design patterns and custom business logic • Engagement during requirements gathering • Design review of Contact Center Telephony Platform solutions including integrations • Guidance of best practices for Contact Center Telephony Platform solutions implementations • Identify potential project risks and issues • Support anchoring of overall technical solution while cascading the same to project delivery teams • Creating the optimum technical solution in the context of the customer's environment, requirements, and financial resources. • Ensure adherence to Bank’s standards and acceptance at architectural review meeting. • Development of Data Flows/Data Sets/Strategies required to support the Reporting Requirements • Understanding the NBA requirements and the complete Contact Center Telephony Platform solutions architecture • Reviewing and contributing to the deployment activities and practices • Contributing to overall technical solution and putting it to practice Business • Develop and drive application strategy and roadmap in collaboration with the Subdomain Tech Lead. Processes • Regularly reviews squad metrics regarding Predictability, Quality, Squad Sentiment and supports the team to better value delivery. • Work with chapters to promote quality engineering, technical craftsmanship and drive solution standardization and service reusability. People & Talent • Contribute to technical innovation and share knowledge within the engineering community. • Stay updated on emerging technologies, lead internal workshops and seminars, encourage team participation in innovation initiatives Governance • Technology Governance: • Comply with System Delivery controls and attest for it with every (technical) release to production • The controls cover: Requirements, Architecture (see Architecture Review Forum below), Security (see Cyber Security Services below), Development, Testing, IT Resilience, Service Level Management, Tech Operations & Support, Release Management, SW Configuration Management Regulatory & Business Conduct • Display exemplary conduct and live by the Group’s Values and Code of Conduct. • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. • Lead to achieve the outcomes set out in the Bank’s Conduct Principles • Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters Skills and Experience • Java/J2EE, Soap, Rest, XML, JSON Jspring, Jboss Fuse • Agile/Scrum • Cloud Engineering / Architecture • Oracle / PostgreSQL • Mobile Platform Skills • DevOps • Deep understanding and knowledge on Contact Center Telephony platforms foundations • Deep understanding and knowledge on integration layer (APIs, middleware, event streaming, data pipelines) Qualifications • No Specific Certification is required, but a wide range of cloud, architecture certifications and trainings are expected • 10+ years of experience in software development domain. • Experience in the software development using Agile methodologies • Strong Knowledge & Experience Contact Center Telephony Platform solutions • Strong architectural and integration experience • Experience in large-scale, multi-squad delivery environments • Knowledge & Experience in practising Agile & Lean framework • Knowledge & Experience in the API & Microservices • Knowledge & Experience in J2EE and good understanding of OOA and OOP • Knowledge & Experience in Integration technologies – MQ, Kafka, Solace • Knowledge & Experience in Container platform and Cloud technologies • Knowledge & Experience in DevOps & SRE • Experiences with relational databases and NOSQL databases • Proven experience in solution management, business development, or a related field • Strong understanding of the software development life cycle and experience with agile methodologies • Excellent communication and interpersonal skills, with the ability to build and maintain relationships with clients and partners • Strong project management skills and experience leading cross-functional teams • Strong problem-solving and analytical skills • Strong understanding of technology and the ability to learn new technologies quickly • Graduation or Post-Graduation in Computer Science Engineering or equivalent About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we: - Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do - Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well - Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What we offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. - Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. - Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. - Flexible working options based around home and office locations, with flexible working patterns. - Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits - A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. - Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.