Kotak Mahindra Bank—Operations Team Member-OPS-CMS Operations

Job description

Description: We are seeking a detail-oriented and technically proficient Operations Team Member to join our CMS Operations team. The ideal candidate will have strong domain knowledge of payment products, regulatory guidelines, and banking systems. This role involves managing end-to-end transaction processing, reconciliation, MIS reporting, and ensuring compliance with internal controls and service level agreements. The candidate will be responsible for executing transactions across NEFT, RTGS, IMPS, and internal transfers, maintaining pool account reconciliations, and publishing dashboards and performance reports. The role also requires coordination with IT and business support teams to resolve system issues and ensure seamless operations. Responsibilities: Possess market knowledge of payment products and applicable regulatory guidelines. Demonstrate product knowledge of NEFT, RTGS, Internal Transfers, and IMPS. Process offline files through various banking systems. Understand accounting entries for NEFT, RTGS, Internal Transfers, and IMPS. Manage settlement processes and perform reconciliation. Conduct end-to-end control checks during transaction processing. Efficiently perform reconciliation of pool accounts. Publish reconciliation and daily MIS reports to senior management. Liaise with IT and BSG teams for resolution of system issues. Ensure transactions are processed as per SLA and approved procedures. Follow maker-checker processes strictly with no exceptions. Deliver effective customer service through timely execution and escalation management. Adhere to all defined processes and obtain requisite approvals for any deviations. Demonstrate technical competency in banking applications such as Finacle and MS Office. Execute transactions logically and methodically. Maintain accuracy and attention to detail in transaction processing. Analyze and report transaction volumes and system performance. Publish dashboards and MIS reports to top management. Ensure timely completion of weekly, fortnightly, and monthly reporting.