Kotak Mahindra Bank—Process Manager-BPM-HO & SUPPORT-Business Process Management Group

Job description

Description: Role : RCU Process Manager Grade : M4/M5 Location: Pune, MH Job Description - Process Support Visits to Branches for Process Adherence - Surprise Vigilance Visits to Branches and doing a random check of critical items of branch banking processes - Conducting SPARC – Sales Audits of Sales Teams - Pre and Post Account opening sampling of data for RCU - Manage Team & Agencies to drive field level Initiatives, activities & Investigations - Follow ups on the Unusual Events to ensure timely closure - Support for counterfeit note reporting to authorities - Ensure Fraud benchmarks are achieved with a view to minimize fraud numbers and plug in controls for product/ process lapses identified through proactive & hind-sighting measures. - Understanding emerging fraud patterns from a strategic perspective and thereby guide the teams to develop effective controls, systems & processes. - Liaison with legal & other govt. enforcement agencies The measurable will be – - Branch Audit Ratings - Effectiveness of control in the branches in terms of tracking control items - Critical findings in the vigilance visits - Number of Unusual Events coming out of the branches and their closures Number of STRs coming out of th