PwC—IN · Manager · Salesforce Technical BA · GCC · Advisory · Pune

Job description

Description: Line of Service Advisory Industry/Sector Not Applicable Specialism Salesforce Management Level Manager Job Description & Summary At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives. Those in Salesforce user experience at PwC will focus on providing consulting services for enhancing the user experience of various applications. You will analyse user needs, design intuitive and user-friendly interfaces, and offer guidance and support for improving the overall user experience. Working in this area, you will enable clients to optimise user engagement, increase user satisfaction, and achieve their strategic objectives. *Why PWC At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us . At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm’s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations. " Job Description & Summary: We are looking for a seasoned Salesforce Technical BA Responsibilities: - Perform analysis of User requirements and translated requirements into functional solutions in the form of User Stories - To support a team of developers and QAs to implement solutions while providing proactive feature suggestions - To conduct Client Demos during User Acceptance Testing (UAT) / release cycles phase along with triaging the bugs and preparing test scenarios with business users - To collaborate with the QA team to review the test cases and define the scope for various projects for QA team during implementation - Actively participate in QA activities including A/B testing to identify and resolve issues early in the development cycle - Support the update of functional documentation to reflect any changes to the functional design, including Training material - Support the Support/admin member in responding user requests as needed - Support Cross workstream solution discussion bringing Salesforce perspective, dependency and impact management (upstream/ downstream) - Support and coordinate Data Migration activities as applicable – SAP/ Non-SAP ERP systems in Salesforce - Pipeline management with grooming, refining and execution of the stories across minor/ major releases and hot fixes - Use Azure DevOps as platform for pipeline management and delivery - Work closely with the Program Manager and Core team to establish communication with stakeholders on upcoming changes with minor/ major releases / salesforce release impact and changes - Support cross-workstream co-ordination, alignment and risk management Mandatory skill sets: - 7-10 years of hands-on experience as a Functional consultant with Salesforce - In-depth knowledge of Sales Cloud – end to end flow, configurations and be able to understand and do setups - Be able to navigate and coordinate a large user base spread across geographies - understand their business needs and work with the team to come up with the industry leading practice usage of Salesforce features to meet expectations. - Excellent communication skills. Prepare high quality WSR and other collaterals. - Work with the client leadership for Staffing, Planning, Requirement gathering, technical solutioning and overall engagement execution. - Experience of working with Azure tools – ticketing, Devops - Experience working on the process improvement to ensure reduced re-work, minimum number of defects and regular and continuous implementation. - Preferred skill sets: - Salesforce BA Years of experience required: 7 to 10 Years Education qualification: BE/B.Tech/MBA/MCA/M.Tech Education (if blank, degree and/or field of study not specified) Degrees/Field of Study required: Master of Business Administration Degrees/Field of Study preferred: Certifications (if blank, certifications not specified) Required Skills Developer Tools Optional Skills Accepting Feedback, Accepting Feedback, Active Listening, AI Fluency, AI-Human Collaboration, Analytical Thinking, Coaching and Feedback, Communication, Creating Mock-Ups, Creativity, Customer Experience (CX) Strategy, Design for Usability, Design Review, Design Thinking, Digital Customer Experience, Digital Tooling, Embracing Change, Emotional Regulation, Empathy, Experience Design, Graphic Artistry, Human-Centered Design, Inclusion, Intellectual Curiosity, Interface Management {+ 25 more} Desired Languages (If blank, desired languages not specified) Travel Requirements Not Specified Available for Work Visa Sponsorship? No Government Clearance Required? No Job Posting End Date July 29, 2026