IDFC FIRST Bank—Sales Manager-Suvidha LAP

Job description

Description: Job Requirements Role/ Job Title: Sales Manager - Suvidha LAP Business: Retail Banking Function/Department: Home Loans Job Purpose Sales Manager – Home Loan and Suvidha LAP, Direct is responsible for sourcing Home Loan/Suvidha business from the bank’s existing customer base. This role focuses on relationship management, cross-selling, and customer engagement to drive business growth and profitability. The position requires strong coordination with internal teams and a commitment to delivering high service standards while ensuring compliance with regulatory norms. Key Responsibilities Primary Responsibilities - Generate Home Loan/Suvidha leads through internal channels including branches, relationship managers, call centres, and loan centres. - Engage with existing customers to understand financial needs and offer suitable Home Loan/Suvidha solutions. - Conduct customer meetings to assess eligibility, financial standing, and property documentation. - Ensure smooth processing of applications, documentation, and disbursement coordination. - Deliver timely support and personalized service to enhance customer satisfaction. - Achieve monthly, quarterly, and annual sales targets through cross-sell initiatives. - Track and report sales performance, pipeline status, and market feedback to senior management. - Ensure adherence to internal processes, audit guidelines, and regulatory compliance. - Coordinate with credit, operations, legal, and technical teams for efficient loan processing. Secondary Responsibilities - Maintain strong knowledge of Home Loan/Suvidha products, lending norms, and documentation. - Identify and convert sales opportunities from existing customer relationships. - Promote digital enablement to fulfill customer needs holistically. - Demonstrate excellent communication, presentation, and interpersonal skills. - Ensure effective cross-functional coordination and relationship management. - Utilize banking systems and customer management platforms efficiently. Education - Graduate Degree: Any stream - Postgraduate Degree: Any stream (preferred) - Professional Certifications: Preferred but not mandatory Experience - 0–2 years of relevant experience in BFSI, preferably in retail lending and customer engagement. - Role Level: Manager / Senior Manager Skills: home loan sourcing, customer relationship management, regulatory compliance, sales target achievement, cross-selling, customer engagement, loan documentation, sales/banking, revenue growth, sales funnel management, banking/documentation, compliance/banking, crm utilization, personal branding, competitive analysis, problem solving, learning agility, crm/banking, customer acquisition strategy, developing people, data interpretation, loan origination, banking/technology, sales reporting, banking/finance, communication & influence, customer relationship, negotiation skills, sales target tracking & reporting, digital literacy