IDFC FIRST Bank—Associate Debt Manager-Flows-Consumer Durable

Job description

Description: Job Requirements About the Role The Associate Collection Manager – Rural is responsible for planning, organizing, directing, and overseeing the activities of the collections department. This includes managing agencies associated with the company in their assigned territory. The role focuses on optimizing the efficiency of EMI recovery from customers while ensuring adherence to all bank guidelines. The role contributes to the broader organizational objectives of the bank. Native / Locals preferred due to geographical knowledge Key Responsibilities Primary Responsibilities - Manage and undertake the collections process for assigned debts. - Regularly track the portfolio for specific buckets in the assigned area. - Track and control delinquency of the area, bucket-wise and DPD-wise, with a focus on non-starters. - Allocate and achieve targets from agencies and in-house teams. - Follow up regularly with defaulting customers. - Ensure adherence to collection processes and legal guidelines. - Trace absconded default customers and initiate recovery processes. - Recommend legal actions for non-recoverable cases and follow up with the legal team for case closures. - Maintain administrative data related to collections, including updating delinquent account history, maintaining MIS reports, and reviewing collection feedback on a daily, weekly, and monthly basis. Secondary Responsibilities - Recommend process changes to improve service efficiency and quality. - Suggest improvements to processes and policies across the Retail Banking business to drive operational efficiencies and high-quality customer service. - Leverage in-house synergies through collaboration with internal stakeholders. What We Are Looking For Education - Graduate – Any - Postgraduate – Any - Preferred age bracket Experience - Minimum of 0-2 or more years of experience in collections. Skills and Attributes - Strong understanding of collection processes and legal compliance. - Ability to manage and coordinate with collection agencies. - Proficiency in maintaining and analyzing MIS reports. - Effective communication and negotiation skills. - Capability to trace and recover from absconded customers. - Team collaboration and stakeholder management. - Strong follow up mechanism - Tenacity and punctuality - Basic MS excel Skills: emi recovery, collections process management, legal compliance, mis reporting, stakeholder management, negotiation, agency management, skip tracing techniques, financial reporting, loan processing, data analysis, delinquency trend analysis, credit scoring, account reconciliation, personal branding, problem solving, learning agility, financial analysis, client retention, regulatory compliance, debt restructuring, developing people, data interpretation, fraud detection, financial modeling, communication & influence, negotiation skills, collections follow-up process adherence, digital literacy, consumer finance