IDFC FIRST Bank—Sales Manager-Personal Loan (DSA)

Job description

Description: Job Requirements About the Role The Sales Manager – Personal Loan will be responsible for acquiring new customers for personal loans across designated branches in India. This role involves direct customer interaction, understanding their financial needs, and offering suitable banking products. The incumbent will act as a bridge between customers and the bank, ensuring exceptional service delivery. Additionally, the role includes catchment mapping, gathering customer feedback, identifying business opportunities, and deepening customer relationships to maximize lifetime value and contribute to the bank’s growth objectives. Key Responsibilities Primary Responsibilities - Acquire new Personal Loan customers within the identified segment. - Consistently meet and exceed monthly targets for customer acquisition. - Analyze customer needs related to transaction banking and offer appropriate solutions. - Provide regular feedback to Relationship Managers on customer needs and business opportunities. - Ensure adherence to selling norms and Standard Operating Procedures (SOPs) as defined by the organization. - Maintain strict compliance with internal policies and external regulatory guidelines. - Ensure high-quality sourcing aligned with the bank’s policies. Secondary Responsibilities - Supervise catchment mapping and monitor customer feedback to identify potential opportunities. - Promote a culture of customer centricity, innovation, compliance, and integrity within the team. - Encourage automation and digital enablement to holistically meet customer needs. - Mentor and coach senior team members to align with organizational values. - Attract and retain top talent to support the bank’s rapid growth targets. What We Are Looking For Education - Graduate in any discipline (mandatory) FullTime Experience - Minimum of 2 years of relevant experience in BFSI Skills and Attributes - Strong customer orientation and relationship-building skills - Excellent communication and interpersonal abilities - Ability to work in a fast-paced, target-driven environment - Knowledge of banking products and regulatory guidelines - Leadership and team mentoring capabilities - Digital mindset with a focus on automation and innovation Skills: personal loan acquisition, customer relationship management, sales target achievement, banking product knowledge, customer needs analysis, feedback collection, performance tracking, employee retention, loan processing, sales funnel management, data analysis, crm utilization, personal branding, problem solving, customer requirements analysis, learning agility, financial analysis, customer acquisition strategy, client retention, sales force automation, retail banking, regulatory compliance, client engagement, customer acquisition, developing people, relationship building, loan origination, lead generation, communication & influence