IDFC FIRST Bank—Senior Associate - Customer Static Data Setup

Job description

Description: Job Requirements Role/ Job Title: Senior Associate - Customer Static Data Setup Function/ Department: Wholesale Banking Operations Job Purpose 'A Trade Operations Customer Onboarding Processor is responsible for ensuring the smooth and efficient onboarding of new customers into trade operations processes, with a focus on compliance, accuracy, and customer satisfaction. Here is a typical job description for this role Roles & Responsibilities: Primary Responsibilities Role: 'The Trade Operations Customer Onboarding Processor plays a crucial role in facilitating the seamless onboarding of new customers into the organization's trade services. This position involves managing documentation, verifying compliance requirements, coordinating with various departments, and providing support to new clients throughout the onboarding process. The ideal candidate is detail-oriented, customer-focused, and has experience in trade operations or financial services. Responsibility: Customer Onboarding: Manage the end-to-end onboarding process for new clients, including account setup, documentation review, and data entry. Documentation & Compliance: Verify customer documentation for accuracy and completeness, ensuring compliance with regulatory requirements (e.g., KYC, AML, and other trade-related regulations). Data Management: Enter and maintain accurate customer information in internal systems, ensuring that data is up-to-date and secure. Customer Communication: Act as a point of contact for new clients during the onboarding process, providing guidance, answering questions, and resolving issues in a timely manner. Secondary Responsibilities 'Cross-Department Coordination: Collaborate with internal teams such as Compliance, Risk, Trade Operations, and Relationship Managers to streamline the onboarding process and address any client-specific needs. Quality Assurance: Perform quality checks on onboarding processes and suggest improvements for greater efficiency and accuracy. Reporting: Prepare reports on onboarding progress, client feedback, and any challenges encountered during the process, and present findings to management. Educational Qualification: Any Graduate or Postgraduate Experience: 2-5 Years’ experience in Banking & Finance Skills: customer onboarding, trade operations, kyc, aml, data entry, documentation review, regulatory compliance, escalation management, trade finance, cash management, digital transformation, problem solving, learning agility, stakeholder management, sop development, treasury services, service delivery, customer relationship management, team management, decision making, operational risk management, issue resolution, service quality, critical thinking, analytical skills, process optimization, personal branding, re-engineering, developing people, process excellence