Mahindra & Mahindra—Deputy Manager - Spares

Job description

Description: Responsibilities & Key Deliverables As a Deputy Manager - Parts, you will be responsible for driving the spare parts business in coordination with Country Managers, distributors, service teams, plants, warehouses, logistics, accounts, and SBU teams. Key Responsibilities include: - Drive spare parts business performance in coordination with Country Managers, including payment follow-up, retail sales tracking, market potential study, sales loss analysis, distributor network reach, and benchmarking of global best practices. - Ensure monthly order execution with complete understanding of spare parts processes, documentation requirements, and compliance with laid-down policies. - Support M&M field teams, HO service teams, and distributors for urgent supplies and concern resolution by coordinating with warehouses and plants to ensure timely dispatch. - Build capability of distributor spare parts teams through training on systems, processes, inventory management, Mahindra DMS, parts catalogue reading, and query portal usage. - Analyse loss of FFR and coordinate with relevant teams to address systemic gaps for sustainable improvement. - Track VOR / RUSH FFR on a daily basis to improve service responsiveness. - Coordinate with SBUs for BO parts ETA and ensure receipt as per committed timelines. - Coordinate with SBU CC team for MSS allocation and STO tracking. - Track high-value BO parts and follow up with sourcing teams to ensure availability within the same month and maximise execution value. - Follow up on country-specific documentation, import licences, BIVAC / SGS inspection requirements, and related compliance needs. - Arrange parts from the local market in case of urgent business or service requirements. - Generate accessories orders from distributors as per the agreed business plan. - Prepare weekly and monthly MIS on order execution status after sales closing, in coordination with accounts and logistics teams. - Coordinate IT projects by sharing BRDs, business logic, testing inputs, and supporting final production rollout as required. - Resolve obsolete and non-serviceable parts issues with SBUs as and when they arise. Education Qualification We seek a candidate with the following educational qualifications: Graduate or Post-graduate, preferably from an esteemed institution, with minimum 80% score and no backlogs. Your academic foundation will support your ability to excel in complex projects. General Experience - 3-8 years of hands-on experience in SAP, spare parts operations, order execution, distributor coordination, supply chain follow-up, documentation compliance, and business performance tracking. - The candidate should be process-oriented, analytical, and capable of working with multiple stakeholders across sales, service, logistics, accounts, sourcing, IT, and SBU teams