Kotak Mahindra Bank—Elite Banker-Inbound-Branch Banking-Service

Job description

Description: We are looking for a customer-focused and experienced Elite Banker - Inbound to support branch banking operations and deliver high-quality service to walk-in customers. The Elite Banker will play a key role in servicing clients across segments, resolving queries, and supporting the Service Officer as needed. This role also involves non-transactional servicing, reconciliation, and cross-selling of financial products. Responsibilities: - Service walk-in customers across all segments, ensuring prompt and courteous assistance. - Generate leads for New-To-Bank (NTB) customers and actively cross-sell financial products. - Act as a backup to the Personal Banker during peak hours or absences. - Handle non-transactional servicing tasks such as audit support and reconciliation of branch accounts. - Resolve customer queries efficiently and professionally. - Identify and capitalize on business opportunities sensed during customer interactions. - Deliver a high-quality customer experience to encourage retention and positive word-of-mouth. - Ensure compliance with internal policies and regulatory guidelines.