Kotak Mahindra Bank—Team Leader-CREDIT CARD-Support (D0)

Job description

Description: and Responsibility – - Responsible for selling credit card to ‘new to bank’ customers via team of sales executives-on field sales (Open market, Big corporates, Malls, Cinema halls, Petrol pump, Airport, Metro stations & Railway Stations) - Responsible for delivery of Daily/monthly credit card sales target of his/her team and also maintain the productivity of the team. - The main & the most important job is to find right candidates (Sales executives) for the team and getting the on boarded as per the norms by bank. - Provide training to the new joiners before the hit the field and also to keep the existing team updated with banks latest sourcing policies. - Daily product & sales pitch refresher training to old & new candidates and motivating the team to deliver the desired productivity. - Drive credit card sales via various channels like open market & banca sales. - Take complete ownership of the team from lead generation to sourcing applications to final delivery of cards including follow up with cross functional teams & RTO cases. - Tracking of application till final card out is a team leader’s responsibility. - Ensure the sourcing done by the team should be 100% compliant ans as per the bank & RBI standards. - Ensuring that all the applications are properly processed and timely delivery of the credit cards to the customers. - Closing the customer complaints within stipulated TAT - Keeping up-to-date knowledge on products, policy and competition and download the same to team. - Following and adhering to the strict KYC norms set for the team. - Being disciplined & adhering to all company policies, procedures and business ethics codes. - Engage & educate customers on credit card product usage. Job Specification & Skills Required- - Graduate (Any Stream) from accredited universities. - Age up to 36 years max. - Exp 0 – 2 years (Relevant Industry) - Team management, Hiring , Motivating & Training. - Good communication skills & presentable on field. - Customer interaction & Query Management. - Adherence to all the compliance standards. - Should possess leadership skills with proactive approach.