Firstsource Solutions—Associate Director - AI Delivery Product

Job description

Description: Job Summary About Firstsource Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company (NSE: FSL, BSE: 532809, Reuters: FISO.BO, Bloomberg: FSOL:IN), is a specialized global business process services partner, providing transformational solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries. With an established presence in the US, the UK, India, Mexico, Australia, South Africa, and the Philippines, we make it happen for our clients, solving their biggest challenges with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. Our real-world practitioners work collaboratively to deliver future-focused outcomes. We are seeking a commercially astute and technically exceptional Associate Director to bridge client relationships and world-class AI & Cloud engineering delivery. You will be the primary interface between strategic clients and our engineering teams - winning new mandates, co-designing solutions, and owning end-to-end delivery from ideation to production. With 15+ years of experience, you bring deep Python and Generative AI expertise, proven cloud architecture skills, and the gravitas to influence at the C-suite level while staying hands-on with modern agentic development tooling. Key Responsibilities Solution Architecture & Solutioning • Translate ambiguous client needs into structured, costed, and deliverable technical roadmaps. • Architect end-to-end solutions: from ideation and PoC through to scalable production systems. • Drive cloud-native design on Azure, AWS, GCP or hybrid platforms. • Define reference architectures embedding Generative AI, LLMs, and agentic workflows. Engineering Leadership & Delivery • Lead multi-disciplinary teams of 10-20 engineers, leads, and architects across geographies. • Establish and enforce delivery governance: agile rituals, quality gates, and risk management. • Champion CI/CD, DevSecOps, and MLOps practices across all client programmes. • Own program P&L, resource planning, and executive-level status reporting. • Drive adoption of AI coding agents (GitHub Copilot, Claude Code, Amazon Q) to accelerate delivery. Generative AI & Intelligent Automation • Embed Generative AI capabilities (LLMs, RAG pipelines, multi-agent systems) into enterprise products. • Design and deploy AI agent workflows using tools such as GitHub Copilot, Claude Code, and similar platforms. • Evaluate and adopt emerging agentic frameworks (LangChain, Agent Core, CrewAI, etc.) to accelerate delivery. • Champion responsible AI practices including governance, safety, and model observability. People & Stakeholder Management • Build, mentor, and grow a high-performance team of engineers and technical managers. • Manage a complex stakeholder matrix: internal leadership, client sponsors, and delivery partners. • Influence without authority across business units and geographies. • Foster a culture of innovation, accountability, and continuous learning. Qualifications & Experience • 15+ years in software / AI engineering; 6+ years at senior leadership or Associate Director level. • Bachelor's or Master's degree in Computer Science, Software Engineering, or a related field. • Demonstrated track record of building and shipping end-to-end applications across the full SDLC. • Full lifecycle ownership: ideation → architecture → engineering → production → optimisation. • Proven cloud architecture and deployment across at least one hyperscaler. • Demonstrable track record of winning and delivering large-scale client engagements. • Strong commercial acumen: P&L ownership, proposal writing, SOW and contract management. ⚠️ Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.