Zensar Technologies—IT Asset Management (ITAM) Analyst

Job description

Description: This role will support the critical tasks within Field EUC team and in the Information Technology Asset Management (ITAM) space: specializing and ensuring hardware life cycle management processes are followed, enforcing data accuracy, chain of custody rules across all 20k+ field computers, ensuring all field computers are properly decommissioned and disposed and providing reporting/analytics support through dashboards and reporting. Responsibilities - Work with EUC to understand process requirements related to the bring together of configuration data and asset life cycle management - Work closely with various partners to provide guidance in the management of Configuration Item's within ServiceNow and the relationships between them. - Participate in Configuration Management meetings, provide updates on progress as it relates to field assets in CMDB - Perform day to day administration of the ServiceNow asset management for field computers - Review the data being populated into the CMDB to ensure accuracy. - Ensure alignment to development strategy, standards, policies, tools, and procedures during all phases of the development hardware life cycle. - Partner with the technology teams to gather requirements and fully understand end to end goals for hardware life cycle management. - Write and/or revise hardware life cycle documentation and operations documentation to include providing required input into operation support manuals and user guides. Required Qualification - Bachelor’s degree (4-years) in Computer Science, Information Technology, Business or related field; or equivalent work experience. - 1-3 Years’ experience in End User Computing, Hardware Lifecycle Management and Asset Management - 1-3 years’ experience in project and process management - Considerable knowledge of the ITAM processes, ServiceNow disciplines process and practice area best practices. - Highly effective verbal/written communication skills; ability to effectively explain technical information in non-technical terms to drive results. - Strong interpersonal skills and ability to deal effectively with a variety of personalities. - Ability to build & maintain collaborative relationships. Preferred Qualification - ServiceNow CMDB Asset Management experience, - Certifications preferred: ITIL Foundation. - Strong written and verbal communication skills with the ability to translate technical information to non-technical audiences and vice versa. - Strong thought leadership abilities and a highly innovative problem solver. - Excellent problem detection and determination skills in multiple functional infrastructure/application areas. - Experience in tracking and managing IT assets through their lifecycle (from Procurement to disposal) - Shown experience defining, championing, and maintaining processes, procedures and policies. - Experience and Knowledge of MS Power BI\Intune Reporting\MS Power Automate