Infosys—CISNGE - ServiceNow Consultant - JL5

Job description

Description: Work with clients to understand their IT operations requirements and recommend ITOM solutions that meet their business needs. ➢ Design, configure, and customize ServiceNow ITOM modules, including Discovery, Event Management, Service Mapping, and Configuration Management. ➢ Develop and maintain ServiceNow workflows, business rules, client scripts, UI pages, UI actions, and other ServiceNow customization features as needed. ➢ Collaborate with other IT teams to ensure the smooth integration of ServiceNow ITOM with other systems and applications. ➢ Provide ongoing support and maintenance for ServiceNow ITOM solutions. ➢ Document technical specifications, processes, and procedures for ServiceNow ITOM solutions. ➢ Serve as primary technical point-of-contact ServiceNow ITOM for business users and internal teams ➢ Define technical solutions for architecture and design that are aligned with business problems and ServiceNow ITOM/ Automation/ CMDB implementation best practices ➢ Maintain expert knowledge of the ServiceNow ITOM / CMDB Products; Discovery, Service Mapping, Event Management, HLA, AIOps, Orchestration, Integration Hub, Cloud Management, including ServiceNow Common Service Data Model, CSDM. ➢ Co-lead requirements gathering workshops with internal business stakeholders to provide technical guidance, and assist with capturing all necessary business, functional and technical requirements necessary to design and implement the solution ➢ Collaborate with internal business stakeholders to write/estimate stories ➢ Oversee developers’ work, and own overall quality and delivery of development ➢ Capable of executing hands-on development for stories that cannot be delegated ➢ Responsible for sprint demos internally, delivery of additional development artifacts and documentation, and knowledge transfer activities as required ➢ Work collaboratively with ServiceNow team and business stakeholders to monitor for scope creep and resolve critical path technical issues and challenges ➢ Provide mentorship to developers and platform engineers on technical design standards and best practices. Requirements: Demonstrated competence in the various HR functional areas, especially employee relations and change management • Experience on Human Resources dashboards, reports, and other HR management modules to monitor and manage HR cases and employee satisfaction • Design and develop new ServiceNow applications and services for HR Modules; including Case Management, HR Administration, • Knowledge Base and Employee Service Centre 1. Minimum 4-5 years of ServiceNow scripting experience. 2. Experience in HRSD and ITSM modules is must. 3. PowerShell Coding Experience is must 4. Experience with Flow Designer, Server-Side scripting and Client-Side scripting. 5. Hands-on experience of ServiceNow Integration with third party application. 6. Certifications: Certified ServiceNow Administrator (CSA) and Certified Implementation Specialist (CIS) Responsibilities: Work with clients to understand their IT operations requirements and recommend ITOM solutions that meet their business needs. ➢ Design, configure, and customize ServiceNow ITOM modules, including Discovery, Event Management, Service Mapping, and Configuration Management. ➢ Develop and maintain ServiceNow workflows, business rules, client scripts, UI pages, UI actions, and other ServiceNow customization features as needed. ➢ Collaborate with other IT teams to ensure the smooth integration of ServiceNow ITOM with other systems and applications. ➢ Provide ongoing support and maintenance for ServiceNow ITOM solutions. ➢ Document technical specifications, processes, and procedures for ServiceNow ITOM solutions. ➢ Serve as primary technical point-of-contact ServiceNow ITOM for business users and internal teams ➢ Define technical solutions for architecture and design that are aligned with business problems and ServiceNow ITOM/ Automation/ CMDB implementation best practices ➢ Maintain expert knowledge of the ServiceNow ITOM / CMDB Products; Discovery, Service Mapping, Event Management, HLA, AIOps, Orchestration, Integration Hub, Cloud Management, including ServiceNow Common Service Data Model, CSDM. ➢ Co-lead requirements gathering workshops with internal business stakeholders to provide technical guidance, and assist with capturing all necessary business, functional and technical requirements necessary to design and implement the solution ➢ Collaborate with internal business stakeholders to write/estimate stories ➢ Oversee developers’ work, and own overall quality and delivery of development ➢ Capable of executing hands-on development for stories that cannot be delegated ➢ Responsible for sprint demos internally, delivery of additional development artifacts and documentation, and knowledge transfer activities as required ➢ Work collaboratively with ServiceNow team and business stakeholders to monitor for scope creep and resolve critical path technical issues and challenges ➢ Provide mentorship to developers and platform engineers on technical design standards and best practices. Skills: • Primary skills:Technology->Infra_ToolAdministration-ITSM->ServiceNow,Technology->Infra_ToolAdministration-ITSM->ServiceNow-CSM,Technology->Infra_ToolAdministration-ITSM->ServiceNow-HRSD,Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITAM,Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITBM,Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITOM