Infosys—CISNGE - Observability Consultant

Job description

Description: Clearly communicate, manage, maintain, support and execute mission directives to/with the Enterprise Monitoring team. Ensure network monitoring software (SolarWinds) platforms are maintained/supported to quickly detect, diagnose, and resolve network performance problems and outages. Execute network, system, and cloud systems monitoring, and support Cybersecurity measures. Develop event products and modify and maintain event baselines prior to and during events and exercises. Serve as the subject matter expert on network and system monitoring and service delivery of assigned project delivered capabilities. Be responsible for collaborating with Windows and Linux systems engineers, application technical support analysts and developers, internal and external support teams, network infrastructure technicians and Boundary Engineers to determine requirements for filters, events, alerts, and dashboards and reporting. Perform administrative tasks for SolarWinds console, to provide application support for the respective platforms, create and maintain monitoring and notification rules. Review and update application security, apply patches, create console roles and reviews, and create and install custom Management Packs (MP) as necessary. Transfer knowledge via documentation and training to Business Technology resources and develop and maintain the team’s training plan and standard operating procedures/operating instructions. Participate in engineering team activities in a specialized engineering or technology subject area. Contribute to the technical planning process and provide technical guidance. Maintain accurate system documentation and provide training as necessary. Requirements: Candidate must have a proven track record in successfully implementing Dynatrace Monitoring tool • Candidate should be able to provide integrated solutions of Dynatrace with third party tools as well • Candidate should have strong working knowledge & exposure to industry standard monitoring tools would certainly be an added advantage • Candidate shall work as Technical Consultant coordinating different tracks of implementation, giving directions to team members and building solutions related to Application Monitoring base don Dynatrace, directly integrate with service management solutions like ServiceNow, Remedy etc. • Candidate should have expertise in identifying functional, technical, and business requirements and provide solutions. • Implementation / Support of Dynatrace Monitoring tool for medium to complex environments • Perform complex / technical solution design and implementations • Create solutions based on ITIL good practices and implementations • Maintain documentation of configured metrics and configurations Responsibilities: Clearly communicate, manage, maintain, support and execute mission directives to/with the Enterprise Monitoring team. Ensure network monitoring software (SolarWinds) platforms are maintained/supported to quickly detect, diagnose, and resolve network performance problems and outages. Execute network, system, and cloud systems monitoring, and support Cybersecurity measures. Develop event products and modify and maintain event baselines prior to and during events and exercises. Serve as the subject matter expert on network and system monitoring and service delivery of assigned project delivered capabilities. Be responsible for collaborating with Windows and Linux systems engineers, application technical support analysts and developers, internal and external support teams, network infrastructure technicians and Boundary Engineers to determine requirements for filters, events, alerts, and dashboards and reporting. Perform administrative tasks for SolarWinds console, to provide application support for the respective platforms, create and maintain monitoring and notification rules. Review and update application security, apply patches, create console roles and reviews, and create and install custom Management Packs (MP) as necessary. Transfer knowledge via documentation and training to Business Technology resources and develop and maintain the team’s training plan and standard operating procedures/operating instructions. Participate in engineering team activities in a specialized engineering or technology subject area. Contribute to the technical planning process and provide technical guidance. Maintain accurate system documentation and provide training as necessary. Skills: Primary skills:Technology->Dynatrace->Digital Performance Management Tool,Technology->Infra_ToolAdministration-Others->Solarwinds,Technology->Infra_ToolAdministration-Others->Splunk Admin,Technology->Infra_ToolAdministration-PerformanceManagement->AppDynamics