Infosys—CISNGE - ServiceNow Architect

Job description

Description: Interface with key stakeholders and apply your technical proficiency across different stages of the ServiceNow Implementation Methodology including requirements elicitation, architecture definition and design, solution implementation and roll out. • Evaluate multiple products for compliance across Enterprise Service Management and suggest best solution, products, architectures meeting the guiding principles of Greenfield, Cloud based, mobile first and zero customization. • define, plan and develop solutions, frameworks, IPs etc. around ServiceNow and Service Management Domain. • Evangelize the usage of reusable frameworks and artifacts; create knowledge /certification artifacts and evaluation criteria guide. • Guide the team technically and work closely with offshore team acting as a communication medium between the client and offshore. You will be part of a learning culture, where teamwork and collaboration are encouraged, excellence is rewarded, and diversity is respected and valued. • Review architectural decisions, architecture solution, re-engineering architectures to meet project requirements. Ability & Experience to define at an architectural (in consultation with Architects) and design level of detail, technical solutions aligned with business problems. • Experience designing and implementing client facing solutions leveraging involving ServiceNow. • Experience of performance compliant design, sustainable solution architecture • Experience implementing and integrating enterprise software applications. • Analyse and Evaluate alternative solutions and recommends cost effective and efficient solutions • Propose data model, design changes to processes and products, exerts significant latitude in determining objectives of an assignment. • Design and develop ServiceNow data model to support process integrations • Ability to understand ServiceNow lifecycle, multitask, time management skills • Support and coordinate scheduling and execution of releases, product upgrades, new technology deployments. • Business analysis and requirements gathering abilities. • Ability to learn technology quickly through instruction and self-training • Practical experience with agile methodologies/tools Requirements: Experience in running operations with ITIL processes / ITIL certified. · Excellent Analytical and troubleshooting skill. · Excellent in Verbal, written communication. · Creative thinking in implementing Service improvements (automation, incident reduction, etc.). · Willingness and flexibility to learn new technologies, scale up quickly and adapt to different roles as the situation demands. · Experienced in running operations following ITIL processes. · Experienced in writing RFPs solutions and presentations during client visits. · Experience with leading a geographically separated customers and onshore/offshore teams · Cross functional Knowledge on matters that require coordination across organization and collaborates well with other groups, voluntarily shares information. Responsibilities: Interface with key stakeholders and apply your technical proficiency across different stages of the ServiceNow Implementation Methodology including requirements elicitation, architecture definition and design, solution implementation and roll out. • Evaluate multiple products for compliance across Enterprise Service Management and suggest best solution, products, architectures meeting the guiding principles of Greenfield, Cloud based, mobile first and zero customization. • define, plan and develop solutions, frameworks, IPs etc. around ServiceNow and Service Management Domain. • Evangelize the usage of reusable frameworks and artifacts; create knowledge /certification artifacts and evaluation criteria guide. • Guide the team technically and work closely with offshore team acting as a communication medium between the client and offshore. You will be part of a learning culture, where teamwork and collaboration are encouraged, excellence is rewarded, and diversity is respected and valued. • Review architectural decisions, architecture solution, re-engineering architectures to meet project requirements. Ability & Experience to define at an architectural (in consultation with Architects) and design level of detail, technical solutions aligned with business problems. • Experience designing and implementing client facing solutions leveraging involving ServiceNow. • Experience of performance compliant design, sustainable solution architecture • Experience implementing and integrating enterprise software applications. • Analyse and Evaluate alternative solutions and recommends cost effective and efficient solutions • Propose data model, design changes to processes and products, exerts significant latitude in determining objectives of an assignment. • Design and develop ServiceNow data model to support process integrations • Ability to understand ServiceNow lifecycle, multitask, time management skills • Support and coordinate scheduling and execution of releases, product upgrades, new technology deployments. • Business analysis and requirements gathering abilities. • Ability to learn technology quickly through instruction and self-training • Practical experience with agile methodologies/tools Skills: • Primary skills:Technology->Infra_ToolAdministration-ITSM->ServiceNow,Technology->Infra_ToolAdministration-ITSM->ServiceNow-HRSD,Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITBM,Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITOM