Birlasoft—Technical Specialist-Enterprise Apps

Job description

Description: Area(s) of responsibility Key Responsibilities: - 7-9 years development and support project related working experience, at least 4+ years in SFDC. - 5+ hands on experience in SFDC LWC, Sales, Experience/community cloud. - 3+ years of experience with Integration - Should have 5+ years hands on experience in SFDC (Apex, VF, Webservices, Integration). - Should have 3+ years hands on experience in SFDC lightning - Able to translate the customer requirement and gap analysis into comprehensive technical design. - Should have expertise in SFDC design patterns and implementation of the same. - Strong communication skills and client interaction skills. - Good understanding of SFDC classic and lightning platform, standard features and standard object structures. - Should have working experience with Omni studio (Flex cards, Omni Script, Data Raptors, Integration Procedures). - Basic Understanding of Einstein Analytics and Einstein Activity Capture. - Familiar with Salesforce Best practices, Governor limits, Security model, Data masking, Shield Encryption etc. - Has good exposure of DEVOPS, Release management process and familiarity with tools like Bitbucket, Jenkins, GIT, VSCode, SFDX, IDX workbench etc. - Experience with tools like People Import, Workato, Dupe blocker is a plus. - Lead and mentor SFDC production support engineers. - Identify automation opportunities to reduce manual effort and incident volumes. - Drive continuous improvement initiatives focused on stability, performance, and support efficiency. - Act as the primary operational contact for: - business stakeholders, - Salesforce product owners, Required Skills: - SFDC, CRM, Force.com, Lightning (LWC and AURA), Java Script, CSS, Webservices (SOAP, REST), Integration, Omni studio, Omni channel, Call Center CTI. - Client facing and good communication skills - Certifications: PD I, Admin, Sales cloud - Salesforce PD II certificate is desirable. - Strong hands‑on experience with Salesforce Production Support (L2/L3). - Ability to take fast, risk‑aware decisions during production incidents. - Strong sense of ownership and accountability. - Ability to mentor support engineers and improve team maturity. - Strong prioritization and time‑management skills. - Proven experience handling production incidents in SFDC: - application errors, - data inconsistencies, - integration failures, - performance and availability issues. - Strong RCA capabilities: - log analysis, - debug logs, - error pattern identification. - Strong understanding of Salesforce integrations: - REST/SOAP APIs, - middleware tools (MuleSoft, Informatica, Boomi, etc.), - inbound/outbound interfaces.