NTT DATA—BPO Planning & Scheduling Senior Associate

Job description

Description: We are seeking a BPO Planning & Scheduling Senior Associate to manage queue personnel during peak call volumes and ensure optimal contact center performance. Key responsibilities include scheduling, resource allocation, and monitoring technician availability. Ideal for candidates with experience in contact center operations and strong analytical skills. Skills: queue management, scheduling, forecasting, resource allocation, performance monitoring, business continuity planning, issue escalation, contact center operations, analytical skills, communication skills, problem solving