Kotak Mahindra Bank—Data & MIS Officer-Digital Banking Kotak 811-CEC-VKYC

Job description

Description: CEC Voice Data & MIS Officer – 811 Department Customer Experience Center Location Thane / Mumbai Reporting Relationship CEC Voice MIS Officer Position Grade Assistant Manager / Deputy Manager Job Role - Develop and maintain MIS dashboards and reports using tools like Excel, SQL, and BI platforms like Power BI - Extract, cleanse, and analyze operational data to uncover insights and trends - Monitor data collection procedures and ensure accuracy/integrity - Perform troubleshooting of reporting issues, ensuring optimal MIS performance of SQL queries - To be aware of and comply with any updates about the process so it can be implemented in reports/dashboards - Adherence to Information Security norms & quality process norms Job Description - Graduate - Preferably 1-2 years’ experience in voice-based customer service MIS/data reporting roles - Strong data skills: SQL, Excel, experience with BI/reporting tools (Power BI) - Analytical mindset with strong problem-solving abilities; attention to detail in handling data and customer interactions - Ability to multitask, manage time effectively, and collaborate with cross-functional teams - Flexible to work on extended work hours - Flexible to get scattered 4 Week Offs in a month with 9 hours shift - Good listening skills and strong communication abilities - Be Confident and willing to learn with a flair for knowledge - Possess an upbeat, positive can-do attitude & works with integrity - Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers