Kotak Mahindra Bank—811-CUFD Officer-Digital Banking Kotak 811-Contact Centre Inbound

Job description

Description: 811 Digital – Inbound Officer Department CEC 811 Digital Banking Location Noida Number of Positions Multiple Position Grade M1 Job Description - Assisting in resolving customer queries through Inbound Calls - Contacting potential or existing customers to inform them about a product or service using scripts - Answering questions about products or the company - Asking questions to understand customer requirements and close sales - Providing information to customers. - Monitoring sales performance. - Closing sales deals. - Keeping a record of calls and relevant details. - Go the “extra mile” to meet sales quota and facilitate future sales - Keep records of calls and sales and note useful information - Make sales or recommendations for products or services that may better suit customer needs - Adhere to all company policies and procedures Requirements - Graduate with decent English communication. - Candidate should have a pleasing personality and should be presentable. - Should be dedicated and display integrity. - Willingness to learn with an attitude of continuous improvement. - Willing to work in rotating shifts - Experience in inbound voice process