WNS Global Services—F&A Operations Leadership- All towers (RTR, PTP, OTC) (India)

Job description

Description: WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence – WNS’ core differentiator – with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption. Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact. We are shaping a dynamic and diverse Finance & Accounting leadership team across multiple domains, geographies, and organizational levels. Below are a few opportunities that may align well with your career trajectory. We are seeking qualified finance professionals from the BPM industry with 12+ years of experience across key areas such as PTP, OTC, RTR, and FP&A. Ideal candidates will bring exposure to capabilities like solutioning, transformation, growth initiatives, and P&L management. Experience in managing large, global client portfolios will be valuable for success in a complex and fast-evolving environment like ours. Job locations: Pune/Chennai/Mumbai Role: F&A Operations (PTP) Role overview: 1. Accounts Payable Operations - Own and manage end-to-end AP operations, including invoice processing, payment runs, vendor reconciliation, and month-end closing. - Ensure adherence to SLAs, KPIs, and performance benchmarks (invoice accuracy, cycle time, on-time payments). - Oversee high-volume, multi-entity, multi-currency invoice processing environments. - Ensure accurate accounting of liabilities in line with GAAP / IFRS. 2. Leadership & People Management - Lead, mentor, and develop AP managers, team leads, and analysts. - Drive a strong culture of accountability, ownership, and continuous improvement. - Manage workforce planning, hiring, training, performance assessments, and succession planning. - Act as a senior escalation point for complex operational or people-related issues. 3. Controls, Compliance & Risk Management - Ensure compliance with internal controls, SOX requirements, audit standards, and tax regulations (e.g., GST, TDS, VAT). - Partner with internal and external auditors to support successful audit outcomes. - Implement and maintain robust documentation, SOPs, and control frameworks. - Identify process risks and proactively implement mitigation strategies. 4. Stakeholder & Vendor Management - Act as the primary interface for business leaders, procurement, treasury, tax, and IT teams. - Manage strategic vendor relationships and address escalations related to payments, disputes, and compliance. - Collaborate with Procurement to strengthen 3-way matching, invoice accuracy, and vendor onboarding controls. 5. Automation & Digital Transformation - Lead AP automation initiatives including OCR, RPA, E-invoicing, workflow tools, and ERP enhancements. - Drive system improvements within SAP, Oracle, Workday, or similar ERPs. - Analyze data to identify process bottlenecks and improvement opportunities. - Champion continuous improvement using Lean, Six Sigma, and process re-engineering techniques. 6. Financial & Strategic Support - Support cash flow forecasting in collaboration with Treasury. - Partner with Finance leadership on monthly, quarterly, and annual close activities. - Prepare and present AP performance metrics and executive dashboards. - Contribute to broader Finance transformation and cost-saving initiatives. - Key Performance Indicators (KPIs)Invoice processing cycle timeFirst-pass yield / accuracy rate - On-time payment percentage - Vendor satisfaction score - Audit findings and control effectiveness - Cost per invoice Qualifications & Experience - CA / CPA / CMA / ACCA Experience10–15+ years of progressive experience in Accounts Payable or Procure-to-Pay - Minimum 5+ years in a people leadership role - Experience in shared services / global finance operations preferred - Strong exposure to ERP systems (SAP S/4HANA, Oracle, Workday, etc.) Skills & Competencies - Strong financial and accounting acumen - Deep understanding of AP controls, compliance, and tax concepts - Excellent stakeholder and vendor management skills - Proven ability to drive transformation and automation - Strong analytical, problem-solving, and decision-making skills - Effective communication and executive presentation skills Behavioral Attributes - Results-oriented with a continuous improvement mindset - High integrity and attention to detail - Ability to manage complexity and ambiguity - Strategic thinker with strong execution capability Role: F&A Operations- OTC Collections Role overview: - Lead or Manage team of Group Managers (Collections, F&A, Order Management & IT Service Desk) ~ Team size of 120+ FTE's - Create and Drive Business Process Excellence and Transformation strategies & Projects for F&A Business P2P, R2R and O2C. - Ensure client SLAs and deliverables are met - Strong domain knowledge and able to support review process - Good understanding on ERP like Workday, Oracle - To be willing to work in any shifts - Drive initiatives and Team building activities. - Adhere to reasonable operational requests from the management. - To attend all meetings and trainings as per requirements - Work very closely with teams across delivery locations and client. - Contribute and present in client/customer reviews/meetings Job Description: The OTC (Order-to-Cash) Manager is responsible for overseeing all activities related to the order management and cash collection process within a BPO (Business Process Outsourcing) organization. They collaborate with clients, internal teams, and vendors to ensure efficient and effective order processing, timely billing, and prompt collection of payments. Responsibilities: - Manage the end-to-end order management process, including order entry, order fulfillment, and delivery tracking. - Monitor and enforce adherence to order management policies and procedures to ensure accuracy, completeness, and compliance. - Lead a team of order management professionals, providing guidance, coaching, and performance management to ensure operational excellence. - Collaborate with the sales and customer service teams to resolve any order-related issues, including order changes, cancellations, or pricing discrepancies. - Coordinate with inventory management and logistics teams to ensure timely and accurate delivery of orders. - Prepare and analyze order management metrics and reports to identify areas of improvement and implement corrective actions. - Collaborate with finance and accounting teams to ensure accurate billing and timely collection of payments. - Maintain strong relationships with clients, proactively addressing their concerns or escalations regarding order processing or cash collection. - Stay updated on industry best practices and trends in order management and cash collection processes. Requirements: - Finance qualifies professional with proven work experience as an OTC Manager or in a similar role within a BPO/BPM/Captive organization. - Strong knowledge of order management systems (e.g., ERP platforms) and related tools. - Excellent leadership and team management skills. - Proficient in data analysis and reporting using tools such as Microsoft Excel. - Exceptional problem-solving and decision-making abilities. - Excellent communication and interpersonal skills. - Detail-oriented and organized, with strong time management skills. - Ability to work under pressure and meet tight deadlines. - Familiarity with international trade laws, regulatory requirements, and Incoterms is a plus.Role: F&A Operations (FPnA, Transformation & Program Governance) Role overview: - Lead FP&A operations including budgeting, forecasting, variance analysis, and insight‑driven performance management. - Drive P&L and margin management initiatives ensuring strong financial acumen, cost governance and profitability improvement. - Oversee F&A transformation program governance across F&A processes, ensuring standardized execution and measurable value delivery. - Conduct solution due diligence for large-scale transitions, outsourcing deals, and digital transformation programs. - Partner with business and CFO stakeholders to design scalable operating models and analytics‑led decision frameworks. - Govern end‑to‑end service delivery with strong control frameworks, risk management, and compliance oversight. - Lead the FnA Governance Operating Model partnering with delivery leaders in anchoring priorities across Commercial Vitality, Risk & Controls, Continuous Innovation and Human Capital pillars. - Deliver operational excellence through lean initiatives, workflow redesign, KPI governance, and continuous improvement. - Manage complex multi‑geography transitions ensuring seamless knowledge transfer and business stabilization. - Mentor and develop high‑performing teams, fostering a culture of accountability, innovation, and transformation. - ______________________________________________________________________________________________________________________________________________ Role: F&A Solution Architect Role overview: C2Solution Architects are responsible for evaluating implicit and explicit needs of prospective clients; and factoring them while designing and developing competitive solutions that align perfectly with the needs of the customer and our organization's strategy. Solution architects work cross-functionally across our organization and that of the client and 3rd party service provider, when applicable, to meet the business imperative of the prospective client and that of our organization. Key Roles and Responsibilities: Solutions Design • Collaborate with client and or their 3rd party advisors, to get inputs and guidance to help WNS create a winning solution • Work cross-functionally with solution and operations teams to develop a compelling solution or proposal or response • Leverage or position best in class digital technologies, process best practices and finance analytics to create a compelling value proposition • Finalize each functional solution with respective SPOCs (operations, costing and response documentations, capability presentations) • Create commercial models to achieve price to win incl. business case preparation and rate card submissions, where applicable • Review and sign-off pricing inputs such as, CTC, DEFT, PIP, etc. before they are submitted to the pricing team • Assess and justify ROI of the solution components • Finalize transformation model with capability, operations and other stake holders as applicable • Ensure that the output from each function is or are aligned to the approach jointly signed-off by the team • Define the structure and controls for the pursuit • Ensure that the structure of the pursuit is monitored, controlled and collaborated cross-functionally for its logical closure Compliance • Seek inputs and signoffs to finalize proposed delivery location, transition, FTE Mix, Productivity, SU, BCP, Seeding • Finalize reviews and approvals with Operations or BU or HSL, as may be applicable • Review and complete solution response documentation and review with leadership as applicable prior to submission • Complete solutions handover to transition team (in case of a deal is won); and document hand-over completion sign off Others • Lead WNS’s response to RFX in collaboration with the Horizontal Sales Lead and the Vertical sales Lead • Participate in solution defense • Present F&A capabilities to the prospective client • Attend post submission meetings, wherever applicable • Participate in pre-contract due diligence and post-contract solution design workshops • Lead and plan for client’s site visit to WNS’s delivery locations and accompany them to the respective Operation Centers • Conduct due diligence (onsite or offsite) to validate solution design and assumptions report-out based on findings of DD • Support contracting process along with the sales lead, operations lead, legal and contracting lead ______________________________________________________________________________________________________________________________________________ Role: F&A Operations (All towers) Role overview: - Manage end-to-end deliverables, across Finance operations and regulatory control functions, in line with the client strategy - Influence, facilitate and direct WNS team to achieve customer goals, through relevant stakeholders - Manager large, multiple and diverse functional high-performing teams - Participate in strategy workshops of the client, Partner and advise client on designing, planning and realizing strategic goals in the long-term - Actively engage and manage client expectations and interactions for the respective team and facilitate operating units’ alignment to client commitments - Accountable for business and people metrics of the unit or functional group through the WNS leadership - Partner and advise customer head and leadership on Quality, Process Excellence and Transformation initiatives - Work closely with multiple stakeholders for ensuring effective transitions of client operations - Mentor functional/department heads and reports, to achieve their development goals - Direct unit leaders to actively translate WNS and client values into day-to-day actions and behaviours - Empower teams to respond to business / operating issues in a timely manner - Build a strong and active governance model to engage with employees, clients and leadership - Formulate and achieve goals in line with corporate vision, mission and objectives for client unit - Integrate strong commercial acumen into functional responsibilities. To grow the account, consistently & profitably to achieve growth of people and business - Collaborate with the Business Unit on diversifications/expansion projects for the account - Discuss and implement in consultation with the Business development / sales team on new products/services, market and alliance partners to further business - Interact and network among industry practitioners, analyse and adopt best practices from the market - Skills Required and Prerequisites - Qualification: Finance qualified professional; F&A domain expert with minimum 12+ years of work experience in the BPO environment with leadership experience - Proven client management, stakeholder engagement and key account management skills - Deep understanding of domain, business processes and off-shore business environment - Experience in operating with North America, European, Asia Pacific clients, preferred - Experience in varied transitions across F&A space - Understanding and experience in independently managing PnL of accounts or units with a large span of 500+ ftes, is preferred - Excellent communication, analytical and conceptual skills - Influencing, negotiation and crucial conversation skills with good C-Suite engagement skills - Proven strategic leadership, team and people management skills (ability to handle large teams) - Flexible to work in shifts and willing to travel - Program management skills - ______________________________________________________________________________________________________________________________________________ Role: F&A Solution Architect Role overview: C2Solution Architects are responsible for evaluating implicit and explicit needs of prospective clients; and factoring them while designing and developing competitive solutions that align perfectly with the needs of the customer and our organization's strategy. Solution architects work cross-functionally across our organization and that of the client and 3rd party service provider, when applicable, to meet the business imperative of the prospective client and that of our organization. Key Roles and Responsibilities: Solutions Design • Collaborate with client and or their 3rd party advisors, to get inputs and guidance to help WNS create a winning solution • Work cross-functionally with solution and operations teams to develop a compelling solution or proposal or response • Leverage or position best in class digital technologies, process best practices and finance analytics to create a compelling value proposition • Finalize each functional solution with respective SPOCs (operations, costing and response documentations, capability presentations) • Create commercial models to achieve price to win incl. business case preparation and rate card submissions, where applicable • Review and sign-off pricing inputs such as, CTC, DEFT, PIP, etc. before they are submitted to the pricing team • Assess and justify ROI of the solution components • Finalize transformation model with capability, operations and other stake holders as applicable • Ensure that the output from each function is or are aligned to the approach jointly signed-off by the team • Define the structure and controls for the pursuit • Ensure that the structure of the pursuit is monitored, controlled and collaborated cross-functionally for its logical closure Compliance • Seek inputs and signoffs to finalize proposed delivery location, transition, FTE Mix, Productivity, SU, BCP, Seeding • Finalize reviews and approvals with Operations or BU or HSL, as may be applicable • Review and complete solution response documentation and review with leadership as applicable prior to submission • Complete solutions handover to transition team (in case of a deal is won); and document hand-over completion sign off Others • Lead WNS’s response to RFX in collaboration with the Horizontal Sales Lead and the Vertical sales Lead • Participate in solution defense • Present F&A capabilities to the prospective client • Attend post submission meetings, wherever applicable • Participate in pre-contract due diligence and post-contract solution design workshops • Lead and plan for client’s site visit to WNS’s delivery locations and accompany them to the respective Operation Centers • Conduct due diligence (onsite or offsite) to validate solution design and assumptions report-out based on findings of DD • Support contracting process along with the sales lead, operations lead, legal and contracting lead