Zensar Technologies—Enterprise SaaS - SFDC - Servicenow ( ITSM)

Job description

Description: Key Responsibilities - Develop and configure ServiceNow modules including ITSM and ITOM. - Implement Discovery, Service Mapping, Event Management, and CMDB enhancements. - Build complex workflows, Flow Designer solutions, and integrations. - Configure Predictive Intelligence, Virtual Agent, AI Search, and GenAI capabilities. - Design reusable development frameworks and accelerators. - Perform code reviews and mentor junior developers. - Develop REST/SOAP integrations with enterprise applications and monitoring tools. Required Experience - 7+ years of ServiceNow development. - Strong scripting experience (JavaScript, Script Includes, Business Rules). - Experience with: - ITSM - ITOM Discovery - Service Mapping - CMDB - Event Management - IntegrationHub - Flow Designer - Experience with APIs and enterprise integrations. Preferred Certifications - ServiceNow CSA (Preferred) - CIS-ITSM - CIS-ITOM Requirements: - 7+ years of ServiceNow development. - Strong scripting experience (JavaScript, Script Includes, Business Rules). - Experience with: - ITSM - ITOM Discovery - Service Mapping - CMDB - Event Management - IntegrationHub - Flow Designer Experience with APIs and enterprise integrations Responsibilities: Key Responsibilities - Develop and configure ServiceNow modules including ITSM and ITOM. - Implement Discovery, Service Mapping, Event Management, and CMDB enhancements. - Build complex workflows, Flow Designer solutions, and integrations. - Configure Predictive Intelligence, Virtual Agent, AI Search, and GenAI capabilities. - Design reusable development frameworks and accelerators. - Perform code reviews and mentor junior developers. - Develop REST/SOAP integrations with enterprise applications and monitoring tools.