Amazon—Investigation Associate, Middle Mile Product & Technology

Job description

Description: Amazon is looking for an Investigation Associate that has a background in transportation, risk management and data driven problem resolution skills. In this role the Investigation Associate will continuously work with stakeholders to build trust-based relationships in order to investigate suspicious activity and address escalations while creating long-term, systemic solutions for a world-class customer experience. In this role, the Investigation Associate will be responsible for a wide range of duties related to identity verification. Flexible to work in 24x7 shift and flexible week-offs Key job responsibilities - Conduct investigations - Take appropriate action to identify and help - minimize the risk posed by fraud or abuse patterns and trends - Consistently achieve daily/weekly/monthly targets and quality standards for investigations - Knowledge to systematically escalate problems or variance in the information - Experience to follow through on the resolutions to ensure they are delivered - Participate in ad-hoc projects and assignments as necessary A day in the life - Meet productivity, quality and other hygiene metrics/ goals - Share inputs for SOP enhancements Requirements: - Bachelor's degree - Bachelor's degree in any field of study Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.