KPMG—Senior Analyst

Job description

Description: Proposed designation : Offshore CWMO Operations Partner (COP) - Sr. Analyst Role: Operations / Shared Services Reporting to CWMO Operations (Onshore COP Lead) Geo to be supported : US Shift : 6:30 PM - 3:00 AM IST (9:00 AM - 5:30 PM EST) Work Mode: Hybrid Role Summary - The Offshore CWMO Operations Partner (COP) provides execution focused, repeatable operational support across the contingent workforce lifecycle. This role performs standardized system actions, supplier coordination, onboarding execution, and lifecycle maintenance activities, enabling scale, consistency, and SLA adherence. Offshore COPs partner closely with onshore COPs, who retain ownership of stakeholder management, exceptions, and decision-making. Requirements: ·Required Qualifications & Experience o2+ years of experience in operations support, shared services, or workforce administration oStrong proficiency with excel and VLOOKUP oExperience executing high-volume, rules-based work with SLAs oStrong attention to detail and comfort working from SOPs oPrior exposure to VMS, HR, or onboarding systems (e.g., Beeline, ServiceNow) preferred Responsibilities: Roles & Responsibilities ·Request & System Execution oSupport the creation and update contingent worker requests and assignments in Beeline and related systems based on approved intake details oExecute standardized updates following kickoff meetings (rates, dates, locations, supplier distribution) oMonitor work queues and progress tasks according to defined SLAs and priority rules oFacilitate interview scheduling o ·Supplier Coordination oDistribute requests to suppliers and manage routine follow-ups on submissions and status oValidate submission completeness and advance workflow steps once requirements are met oEscalate supplier delays or issues to onshore COPs using defined escalation thresholds ·Onboarding & Pre-Start Processing oTrack and execute onboarding steps (DocuSign, background checks, onboarding requirements) once offers are approved (BGC delayed worker action – follow up/supplier) oMonitor readiness milestones (IT, access, training) and perform standard follow-up's and communicate delays to recruiters oUpdate system statuses and notify onshore COPs of blockers using approved templates • ·Lifecycle Management oPrioritize extensions, amendments, and early terminations following approved requests and SOPs with closed loop communication to engagement teams. EoR, etc. oCreate second assignments and validate information according to SOPs (rate, manager, SP, etc.) oMaintain accurate assignment records and supporting documentation oAssist with producing Market Rate Assessments using firm tools oSupport Talent Reserve tracking activities (entry, updates, exits) as directed oFollow up on aging timesheets and rejected timesheets oUpdate on inactive users (EM/EP/TS) and make system updates across all impacted assignment records oFacilitation of equipment return and follow up (worker/supplier) • ·Compliance & Audit Support oExecute standardized compliance checks and validate required documentation oMaintain audit ready records and flag gaps to onshore COPs for resolution ·Success Measures oSLA adherence and throughput on assigned workflows oAccuracy of system updates and documentation oReduction in rework and avoidable escalations oConsistent support to onshore COP capacity and focus