JPMorgan Chase—Technical Product Manager

Job description

Description: You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients. As a Product Manager in Consumer and community banking, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations. Job Responsibilities - Define the product vision, target users, success measures, and multi-quarter roadmap for platform and framework capabilities. - Own backlog management end-to-end, including intake, discovery, prioritization, requirements, acceptance criteria, and release planning. - Prioritize investments using quantitative and qualitative inputs such as adoption trends, user feedback, incident learnings, performance data, and support themes. - Drive alignment across engineering, architecture, and senior stakeholders, facilitating trade-offs across risk, timelines, usability, and technical design. - Translate ambiguous needs into clear, testable requirements and deliver iterative value through close partnership with engineering. - Establish platform-level expectations for resiliency, including fault tolerance, graceful degradation, and testing practices that validate reliability under stress. - Define disaster recovery readiness expectations, including recovery objectives, failover approaches, runbooks, and regular testing routines. - Lead secure-by-default product outcomes by partnering on authentication and authorization approaches, secrets handling, vulnerability management, and threat modeling support. - Operationalize artificial-intelligence-enabled development practices across four themes: adoption goals, prioritized use cases, workflow automation opportunities, and governance and controls (evaluation, testing, monitoring, and human review where needed). - Execute enablement and adoption plans, including positioning, rollout approach, documentation, training, and feedback loops for continuous improvement. - Improve developer experience through scalable onboarding, reference implementations, templates, and a support model that reduces friction and increases time-to-value. Required qualifications, capabilities and skills - Hands-on experience building and operating Java-based services, including application programming interfaces and distributed systems. - 8+ years of product management experience (or equivalent expertise in a closely related domain). - Experience defining product vision, success measures, and roadmaps and delivering against them in changing environments. - Demonstrated backlog ownership, including discovery, prioritization, dependency management, and iterative delivery. - Strong understanding of event-driven system design concepts (for example: messaging patterns, ordering, retries, and idempotency). - Strong understanding of cloud and reliability concepts (for example: scaling, networking fundamentals, and multi-region resiliency patterns). - Experience defining and driving non-functional expectations for platforms, including resiliency, disaster recovery readiness, and security outcomes. - Experience using operational and customer signals (metrics, incidents, performance data, support themes) to make prioritization decisions and demonstrate value. - Proven ability to influence senior technical stakeholders and drive alignment across a matrixed organization. - Strong written communication skills for product requirements, decision records, and roadmap narratives. Preferred qualifications, capabilities and skills - Experience building or scaling developer platforms, shared libraries, service frameworks, or reference implementations. - Familiarity with Spring Boot, Spring Cloud, and Spring Security ecosystems. - Familiarity with reactive versus traditional web service patterns and schema-based interface approaches such as GraphQL. - Experience defining governance for interfaces, including versioning and deprecation practices. - Experience leading adoption programs for internal platforms, including enablement content and success measurement. - Familiarity with observability practices, including service-level measures, logging, metrics, tracing, and incident review processes. - Experience supporting artificial-intelligence-enabled products or development practices, including evaluation methods, monitoring approaches, and governance considerations.