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Kotak Mahindra Bank—Retention Officer-HOUSING FINANCE-Sales
Bangalore, Karnataka, India~1-4 yrs experienceNon-TechFull-timePosted 22 Sept 2026
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Job description
Description: Job Description: - Understand customer concerns and provide tailored solutions to retain them. - Engage with customers intending to close or transfer their home loans. - Maintain detailed records of customer interactions and retention efforts. - Monitor and report on retention metrics and customer feedback. - Ensure compliance with bank policies and regulatory guidelines. Job Requirement: - Understand customer concerns and provide tailored solutions to retain them. - Engage with customers intending to close or transfer their home loans. - Maintain detailed records of customer interactions and retention efforts. - Monitor and report on retention metrics and customer feedback. - Ensure compliance with bank policies and regulatory guidelines.