Kotak Mahindra Bank—Sky Corporate Employee Solutions Classic - RM-Sky Channel-VRM - Corporate Employee Solutions

Job description

Description: CEC-Relationship Manager-VRM Enter Custom Internal Posting Description Short Description for Internal Candidates Job Role: • To exclusively handle Wealth/Privy Outbound calls- schedule equivalent experience profiles from other competitors. Differentiated training to make them universal phone banking officers – cross training in cards, liabilities, assets. • This ski Description for Internal Candidates Job Role: • To exclusively handle Wealth/Privy Outbound calls- schedule equivalent experience profiles from other competitors. Differentiated training to make them universal phone banking officers – cross training in cards, liabilities, assets. • This skill will also do sales with assigned customer based mapped to them. • Measure of outcomes – NPS, Service Level, Service Quality and Sales. • Responsible for quality communication and customer servicing within laid down productivity and service benchmarks. • Ensure customer “delight” and consistent service experience, including timely resolution of customer queries/issues. • Complete the logs specified by the process (End-of-day target). • Adherence to Information Security norms & quality process norms. • To be aware of and comply with any updates about the process. • Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance. Job Requirements: • Should be a least graduate. • No western line candidates to be scheduled, kindly hunt profiles residing near to Thane. • Should not have employment gap for more than a month. • Should have at least completed a year in current org. • Better soft skills – conversational skills and English versant scores 7+. • Flexible to work on rotational week offs. Same Posting Description for Internal and External Candidates