Kotak Mahindra Bank—Team Member - Customer Service-Product-Support-Service - Non Branch Banking

Job description

Description: Job Role: • Customer Service Officers to address requests/complaints received from clients for all for Retail Asset Products (Eg: Home loan / LAP/Personal Loan/Business Loan). •Address all Service Request /Complaints and ensure all requests/complaints are closed within TAT •Quality of Service Request and Resolution as given to customers. Job requirements: •Some experience in Customer Service would be an added advantage •Believes in team work •Taking ownership of customer issues and taking them to end to end resolution •Apply best practices and focus on areas of improvement •Focused towards achievement of own KRAs •Building rapport and coordinating with internal stakeholders and ensuring customer requests are addressed on time. •Proficiency in WORD and EXCEL/PPT preferred