IDFC FIRST Bank—Assistant Relationship Manager - Affordable LAP

Job description

Description: Job Requirements Role/ Job Title: Assistant Relationship Manager-Affordable LAP Business: Affordable Mortgage Loans Function/ Department: Affordable Mortgage Loans Job Purpose: 'To deliver a high-quality client service and customer retention. Enhance product sales and new client acquisition. Roles & Responsibilities: '• Identify new market opportunities and proactively work towards customer acquisition and lead generation through localized initiatives such as canopy activities, leaflet distribution, cold calling, and similar engagement efforts. • Service leads generated through front-line sales, cross-sell initiatives, or other internal/external channels, ensuring timely and effective follow-ups. • Achieve individual performance targets related to income generation, product sales, and onboarding of new clients, as per the agreed objectives. • Manage the end-to-end customer journey from login to disbursement, including documentation, counselling, fulfilment, and continuous handholding throughout the sanction and disbursal process. • Ensure customers do not turn into non-starters, including proactive support to collections teams in recovering EMIs in case of payment defaults. • Develop strong market relationships by actively engaging with local builders, business communities, and exploring new channel partners to expand outreach and visibility. Secondary Responsibilities: • Deliver exceptional client service and focus on customer retention by building and nurturing strong relationships, thereby supporting product sales and driving new client acquisition. Qualifications: Graduate Years of Experience: 0-2 years Skills: customer service, client acquisition, affordable mortgage loans, sales, lead generation, relationship management, product knowledge, client onboarding, counseling, cold calling, financial reporting, loan processing, sales funnel management, client support, crm utilization, personal branding, problem solving, learning agility, financial analysis, customer acquisition strategy, client retention, developing people, client management, communication & influence, account management, sales target tracking & reporting, digital literacy, compliance, credit analysis, cross selling