IDFC FIRST Bank—Debt Manager-Flows-Cross Sell

Job description

Description: Job Requirements About the Role The Area Collection Manager is responsible for managing a team and coordinating operational recovery activities for an assigned area credit portfolio. This includes administering corporate policies and procedures to minimize front-end delinquencies. The role involves close collaboration with the legal team to provide sound legal advice on managing delinquencies. The role bearer holds end-to-end responsibility for collections in the allocated area, contributing to the bank’s broader organizational objectives. This is a critical role with direct impact on the financial institution’s budget planning. Key Responsibilities Primary Responsibilities - Handle collections for specific products within the assigned area. - Ensure collection efficiency and manage cost of collections. - Track and control delinquency by bucket and DPD, focusing on non-starters. - Review account allocations and set collection targets for agencies and in-house teams. - Follow up regularly with default customers through a dedicated team. - Ensure collection agencies and executives adhere to legal guidelines. - Manage productivity by setting parameters and reviewing performance daily. - Ensure adequate 'Feet on Street' availability area-wise, bucket-wise, and segment-wise. - Conduct background and reference checks for appointed agencies and DCTs, and evaluate them regularly. - Collaborate with the legal team to initiate legal action on specified cases. - Build relationships with key clients to ensure timely collections. - Determine suitable tactics and strategies for timely collections. Secondary Responsibilities - Support managerial and leadership responsibilities including talent acquisition and retention. - Ensure team members are aligned with organizational goals and performance expectations. What We Are Looking For Education - Graduate – Any discipline. - Postgraduate – Any discipline. Experience - Minimum of 2 years of experience in collections. Skills and Attributes - Strong leadership and team management skills. - Excellent communication and interpersonal abilities. - Sound understanding of legal guidelines related to collections. - Ability to analyze delinquency data and implement effective recovery strategies. - Proficiency in managing collection agencies and in-house teams. - Capability to build and maintain client relationships. Skills: consumer debt, debt management, debt settlement, budget planning, risk assessment, stakeholder collaboration, process improvement, legal action coordination