EXL—Senior Executive

Job description

Description: Basic Function To do the transactional level processing in an insurance collections and GL posting process. To do the reconciliation of the policies/accounts and accordingly make collections efforts via phone or email. To manage the ageing of debts/credits on the portfolio of accounts. It involves dealing with internal & external staff for gathering relevant information. To manage critical accounts by placing outbound calls & responding to all the queries. Strategizing the work & preparing the ageing report for review. Requirements: Bachelor Degree or Post Graduate Degree 3 - 8 years Responsibilities: - Allocation of accounts as per the guidelines - Ensure timely closure of accounts - Ensure that the quality of the transactions is in compliance with predefined parameters - Ensure adherence to Company Policies and Procedures - Ensure fair methods are used to collect outstanding balance on the account - Focus on Customer Satisfaction, rapport building, effective communication and timely resolution of Customer concerns - Achieving key targets for the process in line with the SLA (Service level Agreement)/KSFs (Key Success Factors) - Prepare reports of the accounts assigned to the team - Preparing business review templates for performance review