EXL—Assistant Manager

Job description

Description: Key Responsibilities 1. Business & Requirement Analysis - Engage with business stakeholders to understand business objectives, operational challenges, and decision‑making needs. - Lead requirement gathering workshops, converting business needs into clear functional and analytical requirements. - Translate ambiguous business questions into well‑defined analytical problem statements. - Create and maintain BRDs, FRDs, user stories, and data requirement documents. 2. KPI, Metrics & Measurement Framework Design - Define business KPIs, operational metrics, and performance indicators aligned with strategic goals. - Develop KPI hierarchies, metric definitions, calculation logic, thresholds, and RAG indicators. - Ensure consistency, governance, and reusability of metrics across dashboards and reports. - Partner with leadership teams to ensure KPIs are actionable, outcome‑oriented, and decision‑focused. 3. Data Analysis & Insight Generation - Perform exploratory data analysis (EDA) to identify trends, gaps, anomalies, and drivers of performance. - Validate data sources, business rules, and transformations to ensure data accuracy and reliability. - Convert analysis outputs into clear insights, narratives, and recommendations for business users. - Support ad‑hoc analysis, deep dives, and root‑cause analysis for senior stakeholders. 4. BI & Solution Design Support - Work closely with data engineering, BI, and platform teams to design end‑to‑end BI solutions. - Define data models, semantic layers, business views, and reporting structures. - Ensure BI solutions are scalable, maintainable, and aligned with enterprise reporting standards. - Participate in UAT, validation, and sign‑off of dashboards and analytical solutions. 5. Stakeholder Management & Collaboration - Act as a single point of contact between business, technology, and analytics teams. - Communicate insights effectively to both technical and non‑technical audiences. - Influence stakeholders through data‑backed recommendations and structured storytelling. - Support leadership reviews, governance forums, and decision‑making discussions. 6. Process Improvement & Value Realization - Identify opportunities for process optimization, automation, and performance improvement using data. - Track business impact, adoption metrics, and value realization of BI initiatives. - Continuously refine KPIs and dashboards based on evolving business needs. - Promote best practices in self‑service analytics, data adoption, and data literacy. Requirements: Bachelor Degree in relevant field with 2 - 4 years of relevant experience Responsibilities: Basic / Core Functions - Business requirement analysis and solution conceptualization - KPI & metric definition and governance - Data validation and business logic alignment - BI solution support and reporting enablement - Stakeholder communication and decision support - Continuous improvement of analytics products Required Skills & Qualifications Mandatory - 6–10 years of experience in Business Intelligence, Business Analysis, Data Analytics, or similar roles. - Strong understanding of data‑driven business decisioning and KPI frameworks. - Hands‑on experience with SQL for analysis and validation. - Experience working with BI tools (Power BI, Tableau, Qlik, or similar). - Excellent analytical, problem‑solving, and storytelling skills. - Strong documentation and communication capabilities.