Microsoft—Data Center Technician Manager

Job description

Description: Overview As a Microsoft Data Center Technician (DCT) Manager, you will lead a team of technicians, providing expert guidance on performing hardware deployments, diagnostics on equipment, and hardware decommissions. You will support technician performance, prioritizing technician tasks while monitoring Key Performance Indicators (KPIs) and Service Level Agreements (SLAs). This opportunity will allow you to model leadership principles, provide coaching and training to technicians, and accelerate your career growth in the process. Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I DCT Manager, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development of all employees and offers training and growth opportunities including Career Rotation Programs, Diversity & Inclusion training and events, and professional certifications. Our infrastructure is comprised of a large global portfolio of more than 200 data centers in 32 countries and millions of servers. Our foundation is built upon and managed by a team of highly skilled subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide. With environmental sustainability and optimization at the forefront of our data center design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees, we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day, we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities Required Qualifications: - Bachelor's degree or Associate degree in Science, Mathematics, Engineering, Computer Science, or a related technical field, and/or 5+ years of equivalent relevant work experience. - 3+ years of people leadership, team lead, project leadership, coaching, mentoring, supervisory, or management experience. - Ability to work scheduled shifts, including evenings, nights, weekends, and holidays, with reasonable accommodations available consistent with applicable law. Background Check Requirements: Ability to meet Microsoft, customer, and/or government security screening requirements is required for this role. Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter. While not required, we also look for the following Preferred Qualifications: - Associate degree in Computer Science or a related field and/or equivalent work experience. - 4+ years’ experience supporting IT equipment or related technology. - 3+ years’ experience working in a production, mission-critical 24x7x365 data center environment. - Applicable certifications are beneficial but not required, including Information Technology Infrastructure Library (ITIL), CompTIA certifications, Certified Data Center Professional (CDCP), Microsoft certifications, or comparable industry credentials - 2+ years' experience leading a diverse technical or information technology workforce of up to 10 employees. Qualifications Responsibilities - Demonstrates ownership of service quality, operational excellence, and customer experience while maintaining high standards across data center operations - Leads and enables the team to achieve data center service quality and compliance goals. - Provides guidance, coaching, and support to help the team maintain compliance with Data Center Services policies, procedures, deadlines, and service-change requirements. - Ensures technicians are trained on procedures for installation, deployment, replacement, and post-execution quality check processes. - Verifies post-execution quality checks have been completed appropriately and takes corrective action as needed. - Escalates issues through appropriate channels and follows up on resolution, sharing knowledge with appropriate teams. - Reviews process changes, assesses impact on service delivery, and communicates relevant updates to stakeholders across teams and functions. - Leads and enables the team to deliver high-quality, compliant services that support Microsoft's cloud infrastructure and customer experience. - Completes required safety training, conducts daily safety briefings, and participates in on-site safety committees. - Ensures technicians and vendor personnel follow established safety requirements, including proper use of personal protective equipment, equipment handling, lifting practices, electrical safety, and ladder or rolling stair procedures. - Promote a culture of safety and empower technicians to take action, speak up, and report safety concerns and/or incidents. - Has pride and a sense of accountability for the service quality, completeness, and resulting customer experience, displaying accountability and ownership of the data center facilities. - Embody our culture and values. This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.