Bosch—Infrastructure Operations Lead

Job description

Description: Bosch Global Software Technologies Private Limited is a 100% owned subsidiary of Robert Bosch GmbH, one of the world's leading global supplier of technology and services, offering end-to-end Engineering, IT and Business Solutions. With over 27,000+ associates, it’s the largest software development center of Bosch, outside Germany, indicating that it is the Technology Powerhouse of Bosch in India with a global footprint and presence in the US, Europe and the Asia Pacific region. Infrastructure Operations & Technical Leadership - Manage and support enterprise infrastructure environments across on-premises and cloud platforms. - Automate infrastructure provisioning, configuration, and lifecycle management using Infrastructure as Code (IaC) tools such as Terraform and Ansible. - Manage and monitor infrastructure performance, capacity, availability, and reliability using modern observability platforms such as Prometheus, Grafana, ELK, and Loki. - Implement and maintain security hardening, patch management, vulnerability remediation, and compliance controls across infrastructure environments. - Troubleshoot complex infrastructure issues, perform root cause analysis (RCA), and drive timely resolution of incidents and problems. - Support disaster recovery (DR), business continuity planning, and resilience initiatives. - Maintain accurate technical documentation, architecture diagrams, automation workflows, operational runbooks, and standard operating procedures (SOPs). Service Ownership & Customer Engagement - Act as a technical lead for assigned infrastructure services and customer environments. - Participate in customer reviews, technical discussions, governance meetings, and service improvement initiatives. - Build strong working relationships with customers, stakeholders, and internal teams to ensure a high level of customer satisfaction. - Understand customer business priorities and proactively identify opportunities to improve service quality, efficiency, and customer experience. - Provide technical guidance during major incidents, escalations, and critical service situations. Process Improvement & Operational Excellence - Identify opportunities to improve operational efficiency, service quality, and customer experience. - Drive standardization, simplification, and optimization initiatives across infrastructure operations. - Lead continuous improvement efforts using Lean and operational excellence principles. - Collaborate with global infrastructure and operations teams to establish and promote best practices. - Drive measurable improvements in operational effectiveness, service reliability, and customer outcomes. Automation, AI & Innovation - Drive automation initiatives to reduce manual effort and improve service reliability. - Explore and implement AI and GenAI-driven operational improvements and intelligent automation use cases. - Collaborate with automation teams to modernize operational processes and workflows. - Evaluate emerging technologies and recommend innovative solutions that improve operational efficiency, service reliability, and business outcomes. - Measure and communicate the business value and outcomes achieved through automation and innovation initiatives. Leadership & Collaboration - Provide technical leadership, mentoring, and coaching to team members while fostering competency development and knowledge sharing. - Coordinate activities across global and multi-region teams to ensure seamless service delivery. - Influence stakeholders and drive cross-functional initiatives without direct authority. - Lead cross-functional initiatives involving operations, automation, process improvement, and service transformation. - Demonstrate strong social competency by building relationships, influencing stakeholders, and collaborating effectively across global teams and functions. Foster a culture of ownership, accountability, collaboration, and continuous learning. Educational qualification: Bachelor of Engineering in Computer Science or Information Technology or Equivalent Experience : 7–12 years of experience in Infrastructure Operations, Cloud Operations, Platform Engineering, or Managed Services environments Mandatory/requires Skills : Strong experience managing and supporting enterprise infrastructure environments across on-premises and cloud platforms. - Experience working within 24x7, Follow-the-Sun, or globally distributed operational support models. - Practical experience with one or more public cloud platforms: - Microsoft Azure - Amazon Web Services (AWS) - Google Cloud Platform (GCP) - Proven experience designing and implementing Infrastructure as Code (IaC) solutions using Terraform and Ansible. - Strong scripting and automation skills using Python, PowerShell, Bash, or equivalent scripting languages. - Experience with monitoring, observability, and logging platforms including Grafana, Prometheus, ELK, Loki, or similar tools. - Experience implementing infrastructure security controls, patch management, vulnerability remediation, and compliance requirements. - Strong troubleshooting, root cause analysis (RCA), and problem-solving capabilities within complex infrastructure environments. - Experience supporting disaster recovery (DR), business continuity, and resilience initiatives. - Demonstrated experience leading service improvement, automation, or transformation initiatives with measurable business outcomes. - Demonstrated experience leading cross-functional initiatives and driving change across teams and stakeholders. - Strong stakeholder management, customer engagement, presentation, and communication skills. - Experience collaborating with geographically distributed and global teams. - Experience with Service Management and ITIL-based operational processes. - Exposure to AI/GenAI tools and their application within IT Operations and Infrastructure Management. Preferred Skills : Hands-on experience in RHEL/Linux administration, including: - User and access management - Performance tuning - Kernel tuning - System troubleshooting and optimization - Practical experience with OpenStack technologies, including: - Nova - Neutron - Swift - Keystone - Horizon - Networking fundamentals include DNS, DHCP, routing, firewalls, VPNs, and load balancing. - Containerization and orchestration technologies such as Docker and Kubernetes. - Exposure to CI/CD pipelines, Git-based workflows, and DevOps practices. - Experience working in multi-cloud or hybrid-cloud environments. - Familiarity with AIOps, intelligent automation, and AI-driven operations platforms. - Industry certifications in one or more of the following: - Red Hat Linux - Microsoft Azure - AWS - Google Cloud Platform - Terraform - Kubernetes - DevOps-related technologies