NTT DATA—Call Center Senior Analyst

Job description

Description: Join us as a Call Centre Senior Analyst, where you will handle complex sales calls and provide expert support to agents. This role combines individual sales contributions with team mentoring and coaching. Ideal for candidates with strong sales experience and excellent communication skills. Skills: sales, call handling, coaching and mentoring, objection handling, escalation management, performance tracking, reporting and dashboards, team support, onboarding and training, multitasking, stakeholder management