NTT DATA—Graduate Trainee

Job description

Description: We are seeking a Graduate Trainee to support the Managed Services Client Service Desk team, ensuring smooth service desk operations and accurate documentation. The role involves coordinating service requests and assisting with ticket resolution. Ideal for candidates with basic to moderate experience in technology or call centre environments and strong communication skills. Skills: service desk administration, incident resolution, ticket management, client service, documentation management, escalation management, stakeholder management, verbal communication, written communication, verbal and written communication, call center operations, technology industry knowledge, client retention