Birlasoft—Program Manager

Job description

Description: Area(s) of responsibility JD - Program Manager Key Responsibilities - Presales Engagement - Collaborate with sales teams to qualify opportunities and craft winning proposals - Bring consulting and solution driven approach to wining deals in CX solution area - Drive discovery workshops to capture CX business objectives, pain points, and success metrics - Solution Architecture & Design - Define high-level and detailed solution blueprints spanning CRM, Commerce, ECM, Portals - Rapidly prototype POCs and interactive demos showcasing solution value and extensibility - Tailor demos to client-specific scenarios using CX platform SDKs and low-code tools - Client Interfacing & Stakeholder Management - Present architectures, roadmaps, and governance frameworks to executive and technical stakeholders - Lead alignment sessions to ensure solution components meet business, security, and compliance requirements - Able to work independently with customer stakeholders - Business Process Owners/ SMEs/ Process Sponsors/ IT Leaders - Solution Delivery Guidance - Partner with development and delivery teams to validate design, review code, and enforce best practices