Birlasoft—Associate Project Manager

Job description

Description: Area(s) of responsibility - Required Skills & Experience - 7–9 years of experience in AMS / Managed Services Delivery - Proven experience in leading AMS engagements (support + enhancements) - Strong understanding of ITIL processes (Incident, Problem, Change Management) - Experience with SLA/KPI management and governance frameworks - Hands-on experience in ticket management tools (ServiceNow, Jira, Remedy) - Experience working as Scrum Master / Project Manager in Agile environments - Strong analytical skills for KPI tracking and service optimization Preferred Skills - Certification in Scrum (CSM/PSM) or PMP/Prince2 - Experience in automation and ticket reduction initiatives - Exposure to DevOps / CI-CD / cloud-based support models - Knowledge of service delivery dashboards and reporting tools Soft Skills - Strong leadership and team management - Excellent communication and stakeholder management - Problem-solving and decision-making capabilities - Ability to work in a fast-paced, SLA-driven environment Qualifications - Bachelor’s degree in Computer Science, IT, or related field - Relevant certifications (ITIL, Agile, PMP) preferred Nice-to-Have - Experience managing global delivery models (onsite/offshore) - Exposure to enterprise AMS engagements (SAP, CRM, ERP, etc.)