Mahindra & Mahindra—Deputy Manager - Quality

Job description

Description: Responsibilities & Key Deliverables - Support management and continuous improvement of spare parts quality to achieve organizational quality objectives. - Ensure effective implementation and adherence to Quality processes, Integrated Management Systems (IMS), and The Mahindra Way (TMW) requirements. - Understand key customer needs and contribute to initiatives aimed at enhancing customer experience. - Handle customer complaints related to spares, including field failures, shortages, and incorrect part supplies. - Perform root cause analysis using structured problem‑solving tools such as 8D, 5‑Why, and QC Story, and ensure timely and effective closure of issues. - Coordinate with Operations, Supply Chain, Engineering, and Suppliers to implement corrective and preventive actions (CAPA). - Track and analyze customer satisfaction metrics, warranty trends, and field failure data. - Support sales return management and effective inventory quality control. - Assist in handling customer escalations and contribute to improvement in Customer Satisfaction Index (CSI). - Implement and monitor process audits across the supply chain to ensure compliance and process effectiveness. - Drive reduction of internal rejections, rework, and scrap related to spares. - Support supplier quality management and contribute towards achieving VPPM targets. - Participate in and drive continuous improvement initiatives including Kaizen, Yellow Belt / Green Belt projects, and QMS activities. - Ensure compliance with and continual improvement aligned to ISO 9001:2015, ISO 14001:2015, ISO 45001, and TMW standards. Preferred Industries Automotive Industry Education Qualification Diploma in Engineering; Bachelor of Engineering General Experience Must have more than 8 years of experience in Quality for Manufacturing/ Engineering Industry (Preferably, Automobile Industry) Critical Experience - Knowledge of Complex warehousing process. - SAP/WM/EWM QM & MM Module. - Six sigma Green/Black belt. - Certified lead/internal audit for IMS. - Understanding of engineering drawings. - Basic understanding of automobile/tractor parts. - Hands on experience on measuring instruments e.g. Vernier Calliper, Micrometre, weighing balance. - Domain expertise of core quality tools PPAP, APQP, FMEA, SPC & MSA. - Good English writing skills. - Proficiency in MS office. - Data analysis and reporting skills - Leadership, communication, and cross‑functional coordination System Generated Core Skills Auditing Leadership Skills Communication Skills System Generated Secondary Skills